Undergraduate Admissions Counselor I/II-Houston

Location: Houston, TX
Regular/Temporary: Regular
Job ID: 12833
Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Open until filled. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: $41,817- $46,315 annualized, commensurate with education, experience and qualifications.

Hours: up to 40 hours per week, exempt.

Required Application Materials:

• Resume is required.
• Cover letter is preferred.

Essential Functions

Job Summary

This position is located in Houston, Texas.

Identifies, recruits, and contributes to increasing the population of admitted and enrolled students and/or is responsible for program development and implementation.

Core Responsibilities

Undergraduate Admissions Counselor I and II

• Travels to high schools, colleges, and other learning institutions to recruit prospective students.
• Manages an assigned geographic territory including high schools, some colleges, and other areas across the state.
• Responsible for counseling and outreach to students and parents on the admission requirements and procedures, and works directly with them to resolve extenuating circumstances, complaints, and appeals.
• Coordinates with high school counselors to facilitate the application process.
• Manages data, prospects, applicants and recruitment territories through the customer relations management (CRM) system to enhance student relationships, communication timelines and to connect students with other areas of the university.
• Implements recruitment activities such as application workshops, information sessions, and other recruitment projects.
• Assists with recruiting and outreach of other programs such as UTSA Top Scholar, Honors College, and special retention programs.
• Creates and maintains working relationships with university colleges, departments, counselors, and advisors to enhance customer service and satisfaction as well as establish community contacts.
• Represents Undergraduate Admissions and Recruitment in a public-speaking capacity both on and off campus and maintain records of these activities in the CRM.
• Conducts Financial Aid Information and Outreach presentations.
• Assists with the committee review reading process.
• Maintains a high level of working knowledge of university information, organization, opportunities, and policies.
• Reports statistical data on programs, projects, Salesforce cases, and travel activities.
• Participates in committees on campus.
• Participates in strategic planning, assessment, and recruitment planning for the department.
• Performs other duties as assigned.

Undergraduate Admissions Counselor I only

• Recruits new freshmen and/or transfer students to UTSA and assists with recruiting plans, retention programs and/or UTSA admissions events both on and off campus.
• Represents Senior Counselor in campus activities when needed.
• Promotes safety and environmental protection by immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.

Undergraduate Admissions Counselor II only

• Recruits new freshmen and/or transfer students to UTSA and assists with recruiting plans, retention programs and/or UTSA Admissions events both on and off campus. Serves as a mentor to new Admissions staff.
• Serves as a mentor to new admissions counselors, coordinates some travel schedules and assignments and assists with recruiting plans, retention programs, UTSA admissions events both on and off campus and occasional training.
• Represents Senior Counselor, Assistant Director, or Associate Director in campus activities when needed.

Required Qualifications

Undergraduate Admissions Counselor I

• Bachelor's degree from an accredited institution.
• A valid driver's license upon date of hire.
• One (1) year of full-time equivalent experience in admissions, recruiting, advising, or related enrollment and/or student service experience.
• Master's degree can substitute for required experience.
• Demonstrated organizational, written, and verbal communication skills.
• Excellent interpersonal skills; organizational skills; ability to multi-task and work cooperatively with others.

Undergraduate Admissions Counselor II

• Bachelor's degree from an accredited institution.
• A valid driver's license upon date of hire.
• Two (2) years of full-time equivalent experience in admissions, recruiting, advising, or related enrollment and/or student service experience.
• Master's degree can substitute for one (1) year of experience.
• Demonstrated organizational, written, and verbal communication skills.
• Excellent interpersonal skills.
• Organizational skills.
• Ability to multi-task.
• Work cooperatively with others.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver's license and Motor Vehicle Record (MVR) as applicable.

Working Conditions

• Ability to use personal or university vehicle for work travel.
• Office environment.
• Standard office equipment, Zoom, WebEx, and other video communication tools.
• Ability to travel to and from meetings, training sessions, or other business-related events.
• Occasional after-hours and weekend work or overtime may be required.

Physical Demands:

• Some sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.
• Occasionally requires extended periods of standing or sitting, depending on the task.
• Exerts up to 40 lbs. of force occasionally.

This position will primarily work from a remote location in Texas and rarely needs to be on campus. When an employee is required to work on campus, travel and parking expenses are the employee's responsibility. Applicants must be adaptable and open to working in both environments..

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.