What are the responsibilities and job description for the Patient Services Specialist I - PCP, Internal Medicine position at University of Texas Medical Branch?
Job Description :
The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
EDUCATION & EXPERIENCE
Minimum Qualifications :
Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
LICENSES, REGISTRATIONS OR CERTIFICATIONS
Required : For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position.
Preferred Qualifications :
Experience with patient registration, patient appointment scheduling, and / or insurance verification preferred.
CUSTOMER SERVICE :
- Provides high level customer service in all interactions with internal and external customers.
- Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
- Answers calls accurately and with exceptional customer service at all times, and ensure caller’s needs are met.
- Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
- Acts as patient advocate and liaisons with various departments to meet mutual goals.
- Addresses concerns of patients, provides service recovery, and escalates issues as needed.
SCHEDULING :
ARRIVAL :
REGISTRATION :
