What are the responsibilities and job description for the Patient Services Specialist I - Radiology, OSA / Receptionist (Onsite) position at University of Texas Medical Branch?
Minimum Qualifications : Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
Licenses, Registrations, or Certifications : Associate degree and no experience.
Preferred Qualifications : Experience with patient registration, patient appointment scheduling, and / or insurance verification preferred.
Job Summary / Description : The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
Job Duties : CUSTOMER SERVICE :
- Provides high level customer service in all interactions with internal and external customers.
- Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
- Answers calls accurately and with exceptional customer service at all times, and ensure caller’s needs are met.
- Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
- Acts as patient advocate and liaisons with various departments to meet mutual goals.
- Addresses concerns of patients, provides service recovery, and escalates issues as needed.
SCHEDULING :
ARRIVAL :
REGISTRATION :
Salary Range : Actual salary commensurate with experience or range if discussed and approved by hiring authority.
Work Schedule : On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.
