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University of Texas is hiring : Audio Visual Systems Support Technician, Texas Mc

University of Texas
Austin, TX Full Time
POSTED ON 3/11/2025
AVAILABLE BEFORE 6/11/2025

Audio Visual Systems Support Technician, Texas McCombs

Audio Visual Systems Support Technician, Texas McCombs

Job Posting Title : Audio Visual Systems Support Technician, Texas McCombs

Hiring Department : Red McCombs School of Business

Position Open To : All Applicants

Weekly Scheduled Hours : 40

FLSA Status : Non-Exempt

Earliest Start Date : Immediately

Position Duration : Expected to Continue

Location : UT MAIN CAMPUS

Purpose

As a member of the Texas McCombs Technology Solutions Team, the Audio Visual (AV) Systems Support Technician will provide customer service and counter support to faculty, students, and staff using classroom AV systems and other instructional technology, assist with classroom technology equipment setup, troubleshooting, and preparation of any equipment checkouts as well as work with other departmental staff to set up equipment for events and classroom technology installations.

Responsibilities

  • Assist faculty and other users with the operation of classroom technology. Troubleshoot and identify any technical issues. Respond to any trouble calls from classrooms and conference spaces.
  • Learn the conceptual design of the AV system in all classrooms and conference rooms, be aware of reset procedures in case of an issue, perform on the spot troubleshooting and if not fixable, create a support ticket for tech staff.
  • May assist with annual inventory, maintaining and replacing installed AV equipment, assist in troubleshooting, assist install team when schedule permits with AV installations including running cables, hanging projectors and wall monitors.
  • On occasion, may be involved with video production assignments.
  • Prepare classroom equipment checkouts for faculty, staff and students.
  • Provide support for day and occasional evening / weekend events and classes as needed. Set up equipment, place stage furniture, tape cables, and check system functionality. Assist production staff if needed, assist presenters, and instruct event staff with operations if needed.
  • Set up classrooms and / or conference rooms for lecture or remote video conference sessions and assist faculty or staff with connectivity issues. Assist with scheduling lecture capture recordings.

Required Qualifications

  • At least 2 years of direct customer service experience.
  • At least 1 year of audiovisual technology and / or help desk support experience.
  • Basic understanding of how AV technology works, and troubleshooting experience with Windows and Macintosh operating computers.
  • Relevant education and experience may be substituted as appropriate.

    Preferred Qualifications

  • High school graduation or GED.
  • Professional experience in a fast-paced work environment.
  • Demonstrated ability to work well both independently and as part of a team or crew. Professional experience in customer service or support roles.
  • Some experience with videoconferencing, distance learning, lecture capture recording and learning management systems.
  • Video recording and editing skills.
  • Working knowledge of Microsoft Office and Adobe Suite, Familiarity of hand tools.
  • Salary Range

    45,000 annually depending on qualifications

    Working Conditions

  • Works in standard office condition with repetitive use of a keyboard at a workstation.
  • Enter classrooms to troubleshoot technology issues with faculty and students present.
  • Climbing ladders and lifting objects weighing up to 30 pounds.
  • Occasional weekend, overtime and evening work to meet departmental needs.
  • Applicants must be legally authorized to work for any employer in the United States. This position is not eligible for sponsorship of work visas.
  • This is an Austin, TX-based in person and is not eligible for hybrid or remote work.
  • Required Materials

  • Resume / CV
  • 3 work references with their contact information; at least one reference should be from a supervisor.
  • Letter of interest.
  • Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

    Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

    About Us

    In 2024, The University of Texas at Austin was recognized as a 5 Year Champion having placed in the top 10 among Texas employers and top 15 for higher education institutions on Forbes’s list of 500 best large employers five years running. The University’s aspiration to become the world’s highest-impact public research university is driven by our outstanding people. Our employees are the bedrock of our university and are empowered to be true to themselves, to participate fully in our vibrant university, and to thrive as individuals. UT Austin offers competitive salaries, full benefits, an extensive support network, and above all, an enriching and highly collaborative working community that is deeply passionate about our vision for higher education and public service.

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    Salary : $45,000

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