What are the responsibilities and job description for the Residence Hall Director position at University of the Cumberlands?
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Under the supervision of the Director of Residence Life, the Residence Hall Director supports the mission of the university by maintaining a positive, vibrant residential community in which students can thrive personally, socially, and academically. The Residence Hall Director is a live-in staff member who provides oversight, programming, accountability, and support to a residence hall of up to 275 students. Additionally, the Residence Hall Director serves the larger campus community by providing regular on-call coverage, providing administrative support for the Housing Office, and serving on committees and projects to help develop the Residence Life program.
Lead by example in prioritizing a STUDENT FIRST customer service model that standardizes the following five categories:
1. FOCUS
2. CARE
3. SKILL
4. ACTION
5. SERVICE
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Residence Hall Management
- Ensuring the health and safety of residents
- Reporting and following up on maintenance issues
- Maintaining a schedule of student staff coverage for the residence hall
- Managing the opening and closing operations of the residence hall
- Facilitating room assignments and re-assignments as needed
- Providing regular programming opportunities, and adequately maintaining the programming budget for the residence hall
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Student Support
- Maintaining regular contact with students living in assigned residence hall
- Providing direct intervention as needed for behavioral, social, academic, or other issues that may arise
- Mediating conflict between residents and advising administrative staff about appropriate resolution
- Serving as a liaison between residents and the Director of Student Development
- Communicating with residents regarding university events, hall programming, and administrative needs
- Referring students to appropriate campus resources as needed
- Ensuring student records are appropriately maintained and follow all relevant privacy laws
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Student Staff Development
- Participating in recruitment and training of Residence Life student staff
- Supervising a student staff of up to twelve Resident Assistants and Residence Hall Leaders
- Conducting weekly meetings with student staff to coordinate administrative efforts and develop staff
- Conducting regular meetings with individual staff members for ongoing training and support
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Campus Support
- Serving in regular on-duty rotations as scheduled throughout the semester
- Serving in an on-duty capacity 1-2 weekends per month as scheduled throughout the calendar year
- Maintaining adequate communication with student staff across campus while on duty
- Representing University of the Cumberlands and Residence Life to other departments and/or external constituents as needed
- Assisting in crisis response and emergency management according to provided training
- Faithfully enforcing university policies and standards of conduct with all students
- Reporting and following up on conduct violations in a timely and professional manner
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Administrative Support
- Attending regular Residence Life staff meetings
- Participating in training and orientation sessions
- Attending regular meetings with Director of Residence Life, Assistant Director of Residence Life, and Area Coordinators for ongoing training and support
- Maintaining appropriate communication with other Residence Life staff members
- Serving on assigned department committees and project groups
- Representing Residence Life in the Residence Life Office by assisting students and/or families as needed
- Representing Residence Life at Admissions events, Commencement, and other campus events as needed
- Performing other duties as assigned
Minimum Qualifications
- Bachelor’s degree from an accredited university
- Experience in residence hall/student personnel management
- Working knowledge of Microsoft Office Suite
- Effective oral and written communication skills
- Demonstrated personal commitment to the principles and values of the University of the Cumberlands
Preferred Qualifications
- In-process or completed Master’s degree in Student Affairs, Education, Counseling, or another related field
- Experience in crisis management and intervention
- Ability to be flexible and solve complex problems in an appropriate and timely manner
- Familiarity with housing management and conduct management systems
Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a
“life-more-abundant.”
