What are the responsibilities and job description for the Service Desk Technician position at University of the District of Columbia?
Number of Vacancies: 1
Area of Consideration: Open to the public
Employment Status: Full-Time, Regular
Pay Plan, Series & Grade: DS0095/10
Salary Range: up to $69,725
Closing Date: Open until filled
Location: 4200 Connecticut Ave NW, Washington, DC 20008
General Description of Duties
As a UDC Service Desk Technician-L1, the desired candidate will play a vital role in supporting the university strategic plan by ensuring seamless day-to-day operations. You'll troubleshoot issues, provide hands-on support to UDC Campuses, and collaborate with the OIT team members to deliver efficient solutions— that will provide user-friendly experience.
The desired candidate will approach challenges with a sense of urgency and a focus on delivering timely, effective solutions. Strong communication skills are critical within this role the desired candidate will need to have the ability to clearly communicate technical information to both technical and non-technical users. The desired candidate will have the ability to excel in a fast-paced environment, balancing multiple priorities without missing the details. The desired candidate will be able to thrive in a collaborative setting, supporting your colleagues and contributing to the University's strategic plan.
Essential Duties & Responsibilities
Collective Bargaining Unit (Union): This position is in the collective bargaining unit represented by AFSCME local 2087 and you may be required to pay an agency service fee through direct payroll deduction.
Employment Benefits: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia's retirement plan (TIAA).
Equal Opportunity Employer: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity ore expression, family responsibilities, matriculation, genetic information, disability or political affiliation.
Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived: race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.
Visa Sponsorship: At this time, UDC does not provide sponsorship for student visas (e.g. H-1B). This position is also ineligible for Optional Practical Training (OPT).
Residency Preference: The Residency Preference Amendment Act of 1988, D.C. Law 7-203, created a system in which provides that any applicant for employment in the Career or Educational Services who is a bona fide resident of the District of Columbia may claim a residency reference at the time of application. An applicant selected for an appointment based on District residency will be required to submit no less than eight (8) proofs of bona fide District residency. Bona fide District residency must be maintained from the date of appointment to the position for seven (7) consecutive years. Failure to maintain bona fide District residency for the (7) year period will result in forfeiture of employment.
Veterans Preference: Applicants claiming veterans preference must submit official proof at the time of application.
Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.
Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation. The determination of a "satisfactory background investigation" is made at the sole discretion of the University of the District of Columbia. The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.
Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.
Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Human Resources only.
Contact Information: All inquiries related to employment and job applications should be directed to UDC Office of Human Resources at (202) 274-5380.
The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University's EO Policy Statement, please visit: http://www.udc.edu/equal opportunity/.
Area of Consideration: Open to the public
Employment Status: Full-Time, Regular
Pay Plan, Series & Grade: DS0095/10
Salary Range: up to $69,725
Closing Date: Open until filled
Location: 4200 Connecticut Ave NW, Washington, DC 20008
General Description of Duties
As a UDC Service Desk Technician-L1, the desired candidate will play a vital role in supporting the university strategic plan by ensuring seamless day-to-day operations. You'll troubleshoot issues, provide hands-on support to UDC Campuses, and collaborate with the OIT team members to deliver efficient solutions— that will provide user-friendly experience.
The desired candidate will approach challenges with a sense of urgency and a focus on delivering timely, effective solutions. Strong communication skills are critical within this role the desired candidate will need to have the ability to clearly communicate technical information to both technical and non-technical users. The desired candidate will have the ability to excel in a fast-paced environment, balancing multiple priorities without missing the details. The desired candidate will be able to thrive in a collaborative setting, supporting your colleagues and contributing to the University's strategic plan.
Essential Duties & Responsibilities
- Serve as the first point of contact for end-users via phone, email, and other channels.
- Diagnose and resolve hardware, software, and network-related issues with a user-first mindset.
- Work closely with other client service team members to troubleshoot and improve processes.
- Perform on-site troubleshooting and repairs for desktops, printers, and peripherals.
- Install, configure, and update software applications to enhance user productivity.
- configure operating systems and COTS applications.
- Utilize help desk ticketing system
- Provide support to the Windows desktop engineer including package creation, system troubleshooting, and system management.
- Associate degree or equivalent experience in IT or a related field.
- 2- 3 years of Hands-on experience in a help desk or technical support role.
- Industry certifications (e.g., CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
- Experience with Windows Desktop Administration; MacOS Support; configuring and troubleshooting MS Office applications; Dell laptop and MacBook experience
- Experience building desktops and laptops using imaging software
- Experience creating and maintaining desktop imaging (package)
- Experience managing software packages in an end point manager (SCCM. JAMF, Intune)
- Experience with Active Directory, managing user accounts and passwords, and troubleshooting permissions issues
Collective Bargaining Unit (Union): This position is in the collective bargaining unit represented by AFSCME local 2087 and you may be required to pay an agency service fee through direct payroll deduction.
Employment Benefits: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia's retirement plan (TIAA).
Equal Opportunity Employer: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity ore expression, family responsibilities, matriculation, genetic information, disability or political affiliation.
Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived: race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.
Visa Sponsorship: At this time, UDC does not provide sponsorship for student visas (e.g. H-1B). This position is also ineligible for Optional Practical Training (OPT).
Residency Preference: The Residency Preference Amendment Act of 1988, D.C. Law 7-203, created a system in which provides that any applicant for employment in the Career or Educational Services who is a bona fide resident of the District of Columbia may claim a residency reference at the time of application. An applicant selected for an appointment based on District residency will be required to submit no less than eight (8) proofs of bona fide District residency. Bona fide District residency must be maintained from the date of appointment to the position for seven (7) consecutive years. Failure to maintain bona fide District residency for the (7) year period will result in forfeiture of employment.
Veterans Preference: Applicants claiming veterans preference must submit official proof at the time of application.
Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.
Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation. The determination of a "satisfactory background investigation" is made at the sole discretion of the University of the District of Columbia. The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.
Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.
Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Human Resources only.
Contact Information: All inquiries related to employment and job applications should be directed to UDC Office of Human Resources at (202) 274-5380.
The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University's EO Policy Statement, please visit: http://www.udc.edu/equal opportunity/.
Salary : $69,725
