Patient Care Coordinator

Posting Details

Position Information

Job Title

Patient Care Coordinator

Union Level

Department

Department of Clinic Administration

Campus

Sacramento

Posting Number

201303931P

Full or Part Time

Full Time

Number of Months

Work Schedule

Work is preformed during standard business hours.

Position End Date

Open Date

02 / 12 / 2025

Close Date

Open Until Filled

Special Instructions to Applicants

For Applicants Seeking Job Opportunities within the University

Internal : Internal applicants will be considered within the first five (5) business days of the posting period.

External : External applicants will be considered on the sixth (6) business day of the posting period.

Position Summary Information

Primary Purpose

Under the immediate supervision of the Assistant Director and Director of the PHCC, the Patient Care Coordinator performs various patient and financial management functions.

Essential Functions

• Discuss financial cost with patients regarding their dental treatment and provide financial clearance; obtain management approval for large treatment plans; complete electronic fund transfer forms as needed.
• Verify eligibility and plan benefits for private and public insurance; prepare, submit, trace and process pre-determinations to insurance company; input and scan all benefit information onto patient file.
• Estimate and explain out of pocket cost to patients based on insurance benefits and limitations; interview patients inquiring about financial payment plans; execute financial payment plan for qualified applicants and explain contract agreement.
• Provide account summary and complete forms as requested by patient (i.e. verification of dental expenses for housing purposes, HRAs).
• Collect, process, and balance payments; correspond with third party payees / organizations regarding payment; validate credits and progress refund request for approval.
• Ensure that all necessary forms, documentation and x-rays meet Denti-cal guidelines prior to approving treatment; provide and assist students and residents with compliant CDT coding.
• Audit and maintain patient financial accounts for accuracy; provide information to students, residents and patients regarding billing problems or resolutions; assist students with financial chart locks and billing issue forms.
• Run monthly reports for accounts on payment plans and modify as needed.; contact patients to collect past due payments and process return statements; review delinquent account report to determine collection proceeding.
• Research, contact and provide information as requested by insurance companies; notify insurance department regarding insurance billing and claim status.
• Support processing needs of special grant programs and special discounts offered annually during Mock Boards.
• Respond to all patient inquiry / dispute regarding their account in a timely manner; refer patient issues and concerns related to treatment to appropriate Group Practice Leader or Patient Relations Liaison as needed.
• Grade students quarterly based on professionalism, patient management skills and knowledge of financial protocol; participate in 1st / 2nd year student orientation; providing guidance regarding clinic financial policies and approvals; participate in year-end clearing progress.
• Provide back up for CARE Coordinator as needed for treatment approval.
• Order, stock and dispense CAMBRA products.
• Maintain student / patient sign up list in a timely manner.
• Perform all other duties as assigned by the Manager, Clinic Financial Operations.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications

Preferred Qualifications

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.

Occasional standing, bending, and walking. Occasional lifting of up to fifteen (15) lbs should be anticipated.

Work Environment / Work Week / Travel :

Work is performed primarily in general office / administrative settings with frequent use of a computer keyboard and phone. Requires sitting for the majority of the working day. Work is preformed during standard business hours.

Hiring Range

22.68 - $30.04 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.

Background Check Statement

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement : University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

AA / EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex / gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Salary : $23 - $30