Destination Care Patient Care Coordinator

Details

Open Date 12/16/2024

Requisition Number PRN15478N

Job Title PS Coordinator, Patient Svs

Working Title Destination Care Patient Care Coordinator

Job Grade UGR

FLSA Code Administrative

Patient Sensitive Job Code? Yes

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week Up to 19

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Hybrid, flexible schedule

Is this a work study job? No

VP Area U of U Health - Academics

Department 00728 - U of U Medical Group

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $29.86-39.56

Close Date 01/16/2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Destination Care program supports distinguished multispecialty programs at University of Utah Health ( UUHC ) by coordinating efficient and seamless patient care across specialties for comprehensive health care. Programs designated as “Destination Care" have been selected by clinical leaders because they provide unique services, are on the forefront of innovation and technology, and have proven clinical excellence and strong outcomes. The goal of the Destination Care program is to provide optimal patient and provider experiences throughout the healthcare journey.

This Destination Care Patient Coordinator will support the program by identifying and effectively communicating with the patient and the clinical care teams to ensure efficient delivery of care for traveling patients.

Responsibilities

Responsibilities:

• Effectively and efficientlysupport several specialty programs to aid in the coordination of appointments for the programs traveling patient population
• Facilitation of clear care communication with providers and clinical teams
• Monitors and maintains timely and clear communication with patients, via phone and email
• Serve as the main point of contact for patients and provide current travel resource information
• Provides detailed documentation of all communication within EMR
• Ensures proper patient identification and flag assignment for program involvement
• Aid clinical teams with image collection and connection of images to EMR record
• Manages outgoing patient and team documents for accuracy
• Assist with team and program projects as needed

Problem Solving

• Demonstrated excellent communication skills and the ability to effectively convey information both verbally and in writing.
• Demonstrated proficiency in analytical thinking with a talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Ability to be a flexible team player who thrives in environments requiring managing and prioritizing multiple projects concurrently.
• Ability to be a goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
• Demonstrated computer literacy with extensive software proficiency covering a wide variety of applications.

Minimum Qualifications

Bachelor’s degree in a clinical area, health care administration, business administration, a related field, or equivalency (one year of education can be substituted for two years of related work experience).

Two years of progressively more responsible health care experience.

Preferences

• Fluent in Spanish
• Healthcare background
• familiar with medical terminology and processes
• ability to communicate and calmly handle anxious patients in a caring manner
• Familiarity with Epic
• Strong customer service skills

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.