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Guest and Member Experience Team Shift Coordinator

University of Utah Health
Salt Lake, UT Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 4/25/2025

Details

Open Date 02/19/2025

Requisition Number PRN41266B

Job Title Manager, Program

Working Title Guest and Member Experience Team Shift Coordinator

Job Grade D

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Variable

Work Schedule Summary

The standard work schedule is five days a week, Sunday-Thursday with occasional holidays and evenings based on NHMU operations and Museum special events.

VP Area Academic Affairs

Department 00018 - Utah Museum of Natl Hist Oper

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 44000

Close Date 04/30/2025

Priority Review Date (Note - Posting may close at any time) 03/10/2025

Job Summary

The Natural History Museum of Utah is inviting applications for the Shift Coordinator position on the Guest and Member Experience Team ( GMET ). The Shift Coordinator supports the day-to-day operations of the Museum’s Guest and Member Experience team. Using leadership skills and modeling exceptional guest service, the Shift Coordinator will help to train, schedule, supervise and mentor the team’s part-time GMET Associates. They will also collaborate closely with other members of the department, and NHMU , to advance department and museum goals. The individual will also be cross trained as a GMET Sales Coordinator to help cover areas as needed. NHMU places a strong emphasis on providing an exceptional experience to every guest who visits the museum or participates in any of our programs. We believe that everyone at NHMU , at every level and in all departments, is a critical part of providing this level of experience. Therefore, all staff members receive ongoing training and are expected to consistently contribute to creating exceptional, memorable, and inclusive experiences for our guests, partners, and the community.

Responsibilities

The Guest and Member Experience Team Shift Coordinator will be responsible for:

  • Leading and managing the daily operations of GMET’s involvement in daily NHMU happenings.
  • Supervising and mentoring the GMET Associates.
  • Using problem solving and de-escalation strategies to resolve guest and Member complaints.
  • Supporting Members and guests via email and by phone.
  • Monitoring team performance, offering coaching and feedback as needed to ensure team members meet or exceed job expectations.
  • Supporting the GMET Sales Coordinator by keeping accurate counts of cash safe and cashier drawers.
  • Ensuring a clean and safe work environment and following NHMU procedures for guest/team member incidents.
  • Keeping up to date inventory for all GMET operational supplies.
  • Performing admin duties as needed such as updating training materials, creating weekly scheduling, keeping track of staff attendance, etc.
  • Filling in as GMET Sales Coordinator as needed by supporting membership sales, conducting ticket and audio guide transactions, and providing details of upcoming program to guests and members.
  • Assisting with department special programs and events including Member previews, exhibition openings, the annual Gala and more.
  • Supporting general operational needs and performing other duties as assigned by management

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related field plus two years of related experience or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated human relations and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

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