Provider Communications Specialist and Trainer

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position for use in Health Plans Departments only. The Provider Relations Communications Specialist and Trainer position serves as a liaison between UUHP and the provider community, developing and maintaining collaborative working relationships. This position plays a pivotal role in influencing and educating providers on the Provider Portal and will be responsible for planning, developing and implementing ongoing communication programs and initiatives for our provider network. They will oversee communication channels, projects, schedules, and workflows in order to optimize business results and ensure exceptional customer experiences.This position is not responsible for providing care to patients.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

• Develops and conducts training with provider practices and facilities on UUHP Provider Portal.
• Implements provider communication activities that support company goals, objectives and strategies.
• Writes and produces written communication and training tools for print, web and other communication vehicles.
• Assists in provider relations surveys, research projects from initial questionnaires to compiling information.
• Partners with other communication departments on cross-functional communication plans and creates content for communications vehicles in support of those plans.
• Ensures quality of all communications prior to publication/distribution.
  
  

Knowledge / Skills / Abilities

• Demonstrated knowledge of desktop publishing, intranet communications, and content management.
• Ability to work successfully within tight deadlines.
• Ability to be detail-oriented, and flexible
• Demonstrated advanced written and verbal skills.
• Excellent project management skills, with the ability to manage multiple projects from inception to post-implementation.
• Demonstrated ability to interact with all levels of management and associates in a professional manner to produce successful outcomes.
• Working knowledge of MS Office Suite, SharePoint, and other related communications applications is required.
• Demonstrated knowledge and understanding of the provider community and principles of healthcare delivery systems.
• Ability to be self-motivated with effective time management skills.
• Demonstrated analytical and problem solving abilities.
• Committed to transforming the way health care is delivered.
  
  

QualificationsRequired

Qualifications

• Bachelor's degree in English, Journalism, Communications an equivalent discipline, or the equivalent knowledge acquired by work experience and training.
• Three years of experience in the healthcare industry with specific focus in provider or payer relations, provider or payer contracting or communications.
• Two years of progressively more responsible communications experience.
• Valid driver's license.
  
  

Preferred

Qualifications (Preferred)

• Knowledge of the health care industry is strongly preferred.
• HTML knowledge/experience.
• Graphic design experience (Photoshop, InDesign).
• Knowledge of and experience with insurance plans.
  
  

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
  
  

Physical Requirements

Sitting, Speaking, Standing, Walking