What are the responsibilities and job description for the Ticket Office Assistant position at University of Utah Health?
Details
Open Date 03/28/2025
Requisition Number PRN15743N
Job Title Clerical/Events Support Specialist
Working Title Ticket Office Assistant
Job Grade B
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Type Non Benefited Staff / Student
Temporary? Yes
Standard Hours per Week Up to 20 hours per week
Full Time or Part Time? Part Time
Shift Variable
Work Schedule Summary
Up to 20 hours per week. Hours will vary based on events.
Is this a work study job? No
VP Area President
Department 00842 - Rice-Eccles Stadium
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 9.62 to 17.31
Close Date 04/01/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary
The Ticket Office Assistant will use the Ticketmaster system to perform a variety of ticket office functions. Responsibilities will vary and will be assigned based on the needs for each event. This position will work through July 15, 2025.
Responsibilities
Use Ticketmaster systems to fulfill event ticket orders, prepare and send invoices, and process payments.
Perform clerical tasks such as answering phones, respond to emails, and data entry.
Direct customer assistance with any event ticketing questions or issues.
Assist with all ticket office operations on event days as needed.
Perform other related duties as assigned.
Incumbents in this position are expected to be familiar with department and University policies and procedures in order to answer and assist students, staff, faculty, and visitors.
Minimum Qualifications
One year customer service or related experience or equivalency (one year of education can be substituted for two years of related work experience); demonstrated human relations and effective communications skills; and basic computer skills required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
At least 3 years of ticketing experience for large stadium events.
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
