What are the responsibilities and job description for the Director of Revenue Cycle Support Services position at University of Utah Healthcare?
Overview
We are seeking an experienced new leader to serve as a Director of Revenue Cycle Support Services at University of Utah Health, Hospitals and Clinics.
This position directs the planning, organizing, directing, and controlling all internal operations of assigned departments. Duties include the planning and business objectives, budgetary information, human resource and financial management operations of assigned departments.
The incumbent acts as a catalyst between the department and its customers, and staff, to ensure continuity and quality of service and care.
This position has no responsibility for providing care to patients.
Qualified applicants must have completed:
- Bachelor degree in Health Care Administration, Business Administration, or related area, or equivalency.
- A minimum of 8 years of progressive hospital patient accounting.
Preferred qualifications include:
- Master's degree in Health Care Administration, Business Administration, or related area.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
Responsibilities
Job Specific Responsibilities and Accountabilities
- Performs to required standards for job specific responsibilities and technical competencies.
Talent Management
- Hiring, training, developing, and communicating with staff.
Financial Management
- Responsible for developing, monitoring and achieving budget goals.
- Manages labor and non-labor expenses to budget or flex budget.
- Manages revenue to budget to maximize potential revenue.
EPE/Service
- Responsible for patient satisfaction scores within assigned area(s).
- Responsible for upholding PROMISE standards of direct reports and team members.
Quality
- Responsible to achieve quality goals for assigned area(s).
- Manages and promotes continuous process improvements in assigned area(s).
Performance Management
- Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
- Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.
Building Relationships
- Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
- Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.
Knowledge / Skills / Abilities
- Extensive knowledge of State and Federal Laws related to health care billing and collection requirements.
- High level of knowledge of governmental compliance rules and issues as it pertains to health care billing, collection and other reimbursement.
- Detailed understanding of billing technical elements such as standard forms and data, coordination of benefit and third party liability billing and collection, electronic billing, data edit programs, and reimbursement methodologies such as DRGs, APDRGs, APCs, ASCs.
- Strong financial knowledge in AR and reserve analysis, basic market analysis; staffing and financial reporting skills.
- Functional understanding of health care operations and physician group practices.
- Excellent communication and negotiation skills.
- Demonstrated skill and prior experience in writing reports and making presentations of complex materials to a variety of audiences.
- Demonstrated leadership skills and ability to work independently. Ability to unify and motivate teams to accomplish goals and objectives.
- Ability to resolve complex problems and influence acceptance and adherence to difficult policies, especially in team members that do not have a formal reporting relationship to this position.
- Ability to analyze and resolve problems that affect the bill submission and collection process, regardless of whether the problem originates in an area under direct or indirect control.
- Financial management skills, including the ability to financially analyze data for operations, budgeting, auditing, forecasting.
- Ability to determine the appropriate staff mixes to support patient and customer needs.
- Knowledge of hospital business operations and demonstrated strategic planning skills.
- Knowledge of budgeting practices, reporting analysis, and forecasting.
Qualifications
Qualifications
Required
- Bachelor degree in Health Care Administration, Business Administration, or related area, or equivalency.
- A minimum of 8 years of progressive hospital patient accounting.
Qualifications (Preferred)
Preferred
- Master's degree in Health Care Administration, Business Administration, or related area.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Color Determination, Listening, Manual Dexterity, Reaching, Sitting, Speaking, Standing, Walking
