PATIENT RELATIONS PROGRAM COORDINATOR (60% FTE, DAYS)

Req #: 243965 Department: UW MEDICAL CENTER - MONTLAKE - PATIENT RELATIONS Job Location: UW Medical Center - Montlake Posting Date: 03/17/2025 Closing Info: Open Until Filled Salary: $21.63 - $28.9 per hour Other Compensation: Union Position: Yes Shift: First Shift Benefits: This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here

UW Medical Center Montlake - Patient Relations has an outstanding opportunity for a Program Coordinator

WORK SCHEDULE

24 hours per week

Day Shift

Position is expected to last 6 months

POSITION HIGHLIGHTS

Serve as a member of multi-disciplinary teams throughout UWMC and external affiliated organizations

Gain expertise in patient experiences

Critical liaison between and among patients, their representatives, UW Montlake and Northwest clinic leaders, and system leadership to enhance the
patient and family experience

JOB RESPONSIBILITIES

Serve as the initial point of contact for the department

Communicate directly with patients and family members reaching out to Patient Relations to share their quality of care and service concerns

Responsible for identifying and understanding the reported concerns from patients and family members

Explain policies, procedures, rights and applicable regulations to patients and provide informational resources about available services

Direct patient inquiries to appropriate staff for point of service resolution

Direct formal grievances to Patient Relations managers for formal review and investigation

REQUIREMENTS

High school graduation or equivalent AND two years of experience in the program specialty

OR equivalent education/experience

DESIRED

Bachelor’s degree

Excellent interpersonal communication and understanding—listening, oral, and written communication skills

Ability to work well with a team as well as independently

Exemplary organizational skills: incumbent must demonstrate ability to stay organized amidst a myriad of program details and tasks

Experience in resolving customer concerns as a core function of the job

Familiar with medical terminology

ABOUT UW MEDICAL CENTER-MONTLAKE
UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Excellence. Exploration. Education. Become part of our team. Join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Salary : $22 - $29