Education Program Specialist

USG eCampus is a service unit of the University System of Georgia. We facilitate the development and delivery of high-quality, affordable, and accessible online learning experiences while supporting strategic system-level initiatives to enrich students' lives and enhance the economic, cultural, and social interests of Georgians. Our vision is for Georgia to be the most highly-educated state in America, with graduates who utilize their knowledge and skills to make Georgia the most desirable place to live.

Responsible for design, implementation, and operational support of the eCampus proctored exam system in support of students from all partner institutions. Provides support to faculty in initializing the proctored exam system at the beginning of each semester and session. Provides ongoing support to all related testing centers and test proctors needed to provide the proctored exam environment for the student experience. This includes USG institutional partner testing centers, other higher education testing centers in Georgia, Dual Student high schools for test proctor assistance, Military installations for test proctor assistance, online proctor vendors, and other independent proctor and testing centers needed to cover the student needs for the proctored exam experience. Provides ongoing support to students for assistance in scheduling and completing the proctored exam experience. Collection and analysis of proctored exam data for program and student success.

Operational Support - 50
Operationally supports three stakeholders in the eCampus proctored exam model each Semester:

1) Faculty to initialize the proctored exam system at the beginning of each semester and session.

2) Students to provide an array of test proctor options and to assist in selecting the best one aligned for the student's need.

3) Testing centers and proctors needed to collectively provide the proctored exam environment for the student experience. Provide support as needed to any proctored exam requests for the eMajor program and eCore courses.

Testing compliance - 10
Responsibilities include design, implementation, and operational support of the eCampus proctored exam system in support of students from all partner institutions. Formulate and implement policies related to testing integrity and processes to ensure compliance with SACSCOC and USG. Work with testing vendors to manage and operate the program proctored exam environment

Financial Responsibilities - 15
Analyze testing-related financial information to develop efficient use of resources and procedures, and to provide strategic recommendations.

Outreach - 15
Provides ongoing outreach and support to students with proctored exam issues, along with student success assigned students who are in need of at-risk and withdrawal support.

Other - 10
Other duties as assigned

Educational Requirements
Bachelors Degree

Required Experience
Two years experience

Preferred Educational Qualifications
Masters Degree

Preferred Experience
Two years experience in higher education

$56,680 annually

ABILITIES
Ability to analyze, quantify and present data effectively

Some evening or weekend work required to meet deadlines

Lead personnel

KNOWLEDGE
Knowledge of FERPA and student confidentiality requirements.

SKILLS
Strong proficiency in Microsoft Office, Access, Excel, Tableau
Superior collaboration, written communication skills, including spelling, grammar, and persuasion.

Strong critical thinking and problem-solving skills, along with the ability to identify a quick and positive solution

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

The University of West Georgia is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University of West Georgia to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50)

The mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student-centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.