User Support Specialist II

Job Summary:

The Office of Informatics and Information Technology in the UW School of Medicine and Public Health is seeking an IT User Support Specialist II to join our talented and self-motivated team of IT professionals.

This position will require primarily on-site work within the hospital campus and occasional work at other buildings on or near the UW campus. There are opportunities for remote work after 6 months.

The ideal candidate for this position will be a motivated self-starter and willing to work with a team of dedicated and knowledgeable support professionals. Responsibilities will include daily support of user endpoints, consulting with faculty and staff on technology solutions, endpoint deployment, and life cycle management.

Responsibilities:

Provides information technology (IT) support services to end users in support of institutional technology operation. Provides training to end users.

• 30% Completes procurements, installations, configurations, repairs, and modifications of various technology hardware, software, and associated components under general supervision
• 30% Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
• 5% Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements
• 30% Serves as a point of contact for individuals and groups providing standard-level organizational information about technology resources and addressing their needs
• 5% Facilitates individual and group end user trainings, answers questions, and provides information specific to non-routine and more complex information technology end user products and services

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

Education:

Preferred
Associate's Degree

Qualifications:

Work Schedule:

Schedule is flexible within standard business hours of 7:30am to 5:30pm.

Work Type:

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $28.00 HOURLY
Depending on Qualifications
The starting salary for the position is $28.00/hr but is negotiable based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/).

SMPH University Staff Benefits flyer: (https://uwmadison.box.com/s/656no0fcpy2tjg86s4v0chtxx25s3vsm)

Additional Information:

This vacancy is being announced simultaneously with Position Vacancy (Job # 313527); Having two position vacancy listings allows the School of Medicine and Public Health to consider candidates for both levels (User Support Specialist II and User Support Specialist III).

University sponsorship is not available for this position, including transfers of sponsorship and TN visas. The selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment. This position is an ongoing position that will require continuous work eligibility. If you are selected for this position you must provide proof of work authorization and eligibility to work.

How to Apply:

To apply for this position, please click on the "Apply Now" button. You will be asked to upload a current resume/CV and a cover letter briefly describing your qualifications and experience.

Contact:

Cody Roekle
croekle@wisc.edu
608-263-7676
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

User Support Specialist II(IT050)

Department(s):

A53-MEDICAL SCHOOL/Informatics and IT

Employment Class:

University Staff-Ongoing

Job Number:

313525-CP

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all diverse backgrounds and encourage all qualified individuals to apply.

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.