Phoenix Store Manager

WORKING TITLE: Phoenix Store Manager

UW SYSTEM OFFICIAL TITLE: Customer Service Manager

POSTING DATE: January 21, 2025

ESSENTIAL JOB FUNCTIONS:

Reporting to the Executive Director of the University Union & Auxiliary Services the Phoenix Store Manager provides general oversight, management and supervision of the Phoenix Store operations. This position is responsible for staff supervision, inventory management, budgeting, procurement, and customer service. In this role, we are looking for a candidate that strives to create a welcoming, equitable and inclusive work environment.

This position includes the following responsibilities:

• Directs and audits customer services and/or retail program operations to ensure customer service objectives are met.
• Develops and schedules unit operational work plans.
• Implements operational procedures, methods, and policies to achieve established goals, meet compliance requirements, and ensure effective service.
• Provides operational and strategic guidance to all unit staff.
• May create and monitor the unit operating budget and approve expenditures.
• Identifies, develops, and facilitates staff training opportunities.

MINIMUM QUALIFICATIONS:

• Bachelor's degree at time of hire from an accredited institution
• Demonstrated customer service skills
• Excellent communication and/or documentation skills

PREFERRED QUALIFICATIONS:

• Master's Degree in business, management, retail or related field
• Experience hiring, training and supervising staff
• Experience working in retail environment
• Experience purchasing inventory for retail store
• Experience working at a college or university college store

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

The University of Wisconsin-Green Bay is a school of resilient problem solvers who dare to reach higher with the power of education that ignites growth and answers the biggest challenges. Serving 10,300 undergraduate, graduate, and doctoral students as well as 67,500 continuing education learners annually, UW-Green Bay offers 200 academic degrees, programs, and certificates. With four campus locations in Northeast Wisconsin, the University's access mission welcomes all students who want to learn, from every corner of the world. Championing bold thinking since opening its doors in 1965, it is a university on the rise - Wisconsin's fastest growing UW. For more information, visit www.uwgb.edu.

UW-Green Bay works to ensure faculty and staff achieve their full potential as valued employees with its commitment to creating an environment that recognizes, values and respects the differences we all bring to the workplace, allowing everyone to do their best work. We think about education differently and empower faculty, staff and students through our Strategic Priorities. Join us in our mission to never stop learning. Employee testimonials can be found at #WhyUWGB.

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community website. For Campus Safety information, see our University Police website and our Annual Security Report. This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures. Please contact the Office of Human Resources at (920) 465-2390 if you would like a paper copy.

The home campus of this position is Green Bay and the successful candidate may occasionally be required to travel to or work at the Marinette, Sheboygan or Manitowoc Campus, based on operational needs.

Position is a full-time Academic Staff appointment. Official transcripts of the highest degree achieved will be required of finalist(s). A criminal conviction investigation will be conducted on the finalist(s) and if there is prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of employee misconduct, sexual violence or sexual harassment. When obtaining employment reference checks, these same misconduct, sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community that welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.

Please submit application materials by Sunday, February 9, 2025.

SALARY INFORMATION

Salary range of $54,000-$58,000.

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

BENEFIT DETAILS

UW System provides an excellent benefits package to meet the diverse needs of its employees. This includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately and employees are fully vested after 5 years of service. The UW System also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.

In addition, employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually. Employees earn 13-27 days of vacation each year, depending on years of service and employment type.

For more details, please review the links below.

• UW System Employee Benefits Brochure: https://www.wisconsin.edu/ohrwd/benefits/download/benefitsbrochure.pdf
• https://www.wisconsin.edu/ohrwd/benefits/download/quickguidefasl.pdf
• Total Compensation Estimator: https://www.wisconsin.edu/ohrwd/benefits/benefits-estimator/

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Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

• Cover letter specifically addressing qualifications for the essential job functions
• Resume

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Matt Suwalski
Phone: (920) 465-2090
Email: suwalskm@uwgb.edu