Business Office Manager

Job Description: Business Office Manager 

Location: University Park Nursing & Rehab, Des Moines, IA

Management: Campbell Street Senior Living

Overview: University Park Nursing & Rehabilitation, a facility under the management of Campbell Street Senior Living, is seeking a highly organized and experienced Business Office Manager to join our team. This leadership role is crucial to ensuring smooth day-to-day operations of the business office, focusing on billing, payroll, and administrative tasks. Our leadership team believes in fostering a fun, diverse, and supportive culture, helping team members grow and build a rewarding, lifelong career in healthcare.

Why Join Us?

• An inspiring leadership team that believes in providing a fun and diverse culture.
• The ability to get to know your patients and their families.
• A defined career path to help you start and build a rewarding career with us.
• Tuition reimbursement assistance to help you achieve your educational and professional goals.
• Comprehensive benefits package, including Medical, Dental, Vision, Employee Assistance Program (EAP), 401K, Life and Disability insurance, and more.
• Benefits effective on the 1st day following 30 days of employment.
• Paid Time Off and Holiday Pay available after 90 days.

Duties and Responsibilities:

• Billing & Accounts: Manage the billing process for residents, ensuring timely and accurate submissions. Handle any insurance verification, follow-up, and collections as needed.
• Payroll: Process payroll, ensuring accurate timekeeping and compliance with facility policies.
• Records Management: Maintain accurate financial records and assist in preparing reports for leadership.
• Administrative Support: Provide administrative support to leadership and staff, handling paperwork and documentation related to employee onboarding, payroll, and patient admissions.
• Compliance: Ensure all financial processes comply with state and federal regulations, as well as company policies.
• Budget Management: Work closely with leadership to track budgets and financial projections.
• Customer Service: Foster positive relationships with staff, patients, families, and insurance providers.
• Vendor Communication: Communicate with third-party vendors to resolve billing or insurance issues.

Education & Qualifications:

• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Accounting, or a related field preferred.
• Experience: At least 2 years of experience in a business office or administrative role, preferably in a healthcare setting.
• Skills:
  • Strong knowledge of billing, insurance, and payroll processes.
  • Excellent organizational and time-management skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • Strong communication and interpersonal skills to work effectively with staff, residents, and families.
• Certifications: Any certifications related to healthcare administration or financial management are a plus.

Physical Requirements:

• Ability to sit and work at a desk for extended periods.
• Frequent use of hands and fingers to type on a computer keyboard and handle paperwork.
• Occasional lifting of office supplies or files (up to 25 lbs).
• Ability to communicate effectively in person, over the phone, and via email.

University Park Nursing & Rehabilitation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.