Patient Care Coordinator (Remote Opportunity Knoxville, TN)

Description

University Health Network (UHN) is hiring a Patient Care Coordinator to provide telephonic outreach to identified patients and/or family/caregiver. The position requires normal business hours Monday-Friday and offers a work from home option for employees who meet performance requirements. Candidate must reside in East Tennessee region and be able to commute to the corporate office located in Knoxville, TN for occasional meetings. Candidate must be able to maintain HIPAA privacy requirements when working in a home office setting.

Note: This position is funded through a grant and is expected to continue until December 31, 2026.

University Health Network is a clinically integrated network with a commitment to ensuring comprehensive care and optimal health outcomes for our patients.

Our Mission: Improve the health of diverse populations through team-based, patient-centered care across the continuum.

Our Vision: Leading the advancement of value-based care.

Our Values: Integrity, Excellence, Compassion, Innovation, Collaboration, and Dedication

Benefits Include

· Remote Work Opportunity

· Medical (including HDHP options), Dental, Vision, Life Insurance

· FSA and HSA with employer contribution

· Paid Time Off (PTO) and Sick Leave

· Onsite Fitness Center

· Employee Assistance Program (EAP)

· 401K Matching and Immediate Vesting

Essential Duties & Responsibilities

The Patient Care Coordinator is a full-time position for an experienced RN who will serve as the contact point, advocate, and informational resource for patients, family/caregiver(s), PCP, payers, and community resources. The Patient Care Coordinator is responsible for engaging, cultivating, and supporting primary care and specialty providers co-management with timely communication, inquiry, follow-up, and integration of information regarding transitions of care and referrals. The key focus of this outreach is to improve the health of patients and reduce health care costs for the managed population of patients.

Requirements

Qualifications

· Licensed Registered Nurse

· 3-5 years’ experience in clinical setting

· Evidence of essential leadership, communication, education, and counseling skills

· Proficiency in communication technologies (email, cell phone, etc.)

· Highly organized with ability to keep accurate notes and records.

· Care coordination and/or case management experience is desirable.

· Experience with health IT systems and reports is desirable.

· Local knowledge about and connections to community health care and social welfare resources is desirable.

Special Skill Requirements

· Core values consistent with patient- and family-centered approach to care.

· Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal, and nonverbal.

· Acknowledges patient’s rights and always maintains patient confidentiality. Follows HIPAA guidelines and regulations.

· Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns. Recognizes opportunities to address patient concerns.

· Proactively continues to educate self on providing quality care and improving professional skills.