What are the responsibilities and job description for the Customer Success Manager position at Univision Computers?
Customer Success Manager
Who are we?
Univision Computers provides Managed Information Technology services to clients. We work for an awesome group of customers that rely on us to be their IT Department. Univision was founded in 1989 and is headquartered in a beautiful, new 2-story office building located in Missoula and has remote branches across the amazing states of Montana and Washington.
Teamwork is not just a buzzword at Univision, it is a core value. We have a very collaborative work environment where we all have each other’s backs. We also believe in accountability and trust. Taking care of the work assigned to you and doing what you say earns you a lot of flexibility. We have a very relaxed but fast-paced work environment. We have regular company sponsored events and many employees do activities outside of work together. We pride ourselves in placing the right people for the right seat, and hope you are the individual we are seeking for this position.
What is it like as a Customer Success Manager at Univision?
Customer Success Managers start their journey at Univision with a detailed onboarding process. At their core, the CSM is high level business liaison between Univision and our clients, ensuring that we have a solid understanding of our clients' needs to deliver an effective IT strategy and maintain effective business communications.
NOTE: We are currently looking for applicants who can work in a hybrid environment in the Missoula area.
Duties/Responsibilities:
- Manage business relations of valued client accounts by understanding client business needs and effectively delivering periodic IT business reviews.
- Coordinate with services engineers to generate timely and accurate quotes using quoting systems.
- Collaborate with clients, service delivery teams, and project managers to address clients’ IT needs in balance with budgets.
- Coordinate with fellow Account Managers and services teams for client requests and sales opportunities.
- Identify and address potential customer relations issues appropriately.
- Provide accurate information on IT products or services.
- Record customer contacts, issues, and events in documentation.
- All other related duties as assigned.
Qualification/Requirements:
- Familiarity with PSA ticketing and dashboard systems is desirable.
- Needs to have grasp of general business terminology.
- Understands basics of technology and networking.
- Customer Centric and data driven.
- Self-motivated with the ability to work independently or as part of a team.
- Ability to thrive in a fast-paced environment.
- Occasional overnight travel.
Some of the excellent benefits you will receive:
- Competitive Base Salary (DOE)
- Medical, Dental, Vision Insurance options
- Retirement Plan with a Company Match after one year of employment
- Flexible Work Hours
- Remote-work friendly environment
- Dog friendly office environment
Note: All employees are subject to a Criminal Background Check. Univision also employs a pre-employment screening process that you will be required to complete if offered a position.
We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas currently.
