Agent 215

Description

The Agent Support Staff will play and important role in assisting our licensed agents with
exceptional service related to a combination of administrative support, agent application and
appointment process, technical assistance, and questions related to ACA and Marketplace
health plans.
Administrative and other Tasks:
- Manage and organize agents’ documentation, including contracts, updating information,
verification of agent’s licenses and required certifications.
- Follow up leads given to agents to ensure leads are being processed in a timely manner.
- Assist with the preparation of marketing materials and agent communications.
- Assist with questions and concerns of agents’ and ensure they have a quick turnaround
on providing answers.
- Schedule training and keep training attendance records.
- Ensure daily upload of all documents to the agent’s file.
- Monitor deadlines for enrollment periods, renewals, and compliance to ensure timely
action.
- Support agents during open enrollment periods and beyond by delivering timely
information and assistance.
- Maintain a collaborative environment by working closely with the agent team and sharing
insights to improve client relationships.
-  Stay up to date with health insurance regulations, ACA policies, and enrollment
procedures.
- Participate in training sessions and workshops to enhance knowledge of products and
services.

Qualifications

- High school diploma or equivalent additional education in healthcare or business
administration is a plus.
- Previous experience in customer service, healthcare, or insurance preferred.
- Familiarity with Affordable Care Act and health insurance terminology is an advantage
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and comfortable using CRM and database
management systems.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work well in a fast-paced environment and maintain professionalism under
pressure.

Salary : $15 - $17