Customer Service Specialist

Job description

Are you searching for a career with growth, rewarding opportunities and a great environment? Unlimited Lawn Care is seeking individuals who are self-motivated, goal oriented, and organized.

As a Customer Service Representative, you will use your people skills to help new and existing customers with their accounts/services. If you are looking for a great environment, and have a desire to help others, then this is the role for you!

Customer Service Job Responsibilities:

• Understanding and interpreting technical requirements, providing technical information, and developing/managing accounts.
• Develops rapport, providing technical information and explanations.
• Assist new and older accounts by answering telephone, and e-mail inquiries and verifying and entering information.
• Communicating realistic expectations, and explaining how programs/services work.
• Maintaining accounts by checking customer’s service history, and explaining benefits and features along with helpful suggestions on services or cultural practices.
• Maintains customer service ideology and empathy.
• Maintains communication within departments by troubleshooting, reporting, and tracking problems.
• Maintains and improves quality results by following standards and recommending improved policies and procedures.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.
• Explores opportunities to add value to job accomplishments.

Work Hours and Benefits:

At Unlimited Lawn Care we are not a seasonal company; you can count on your career being full time year-round, with weekly pay and bonus opportunities. Our standard hours are Monday through Friday 8:00am to 6:00 pm and Saturdays 9:00 am to 2:00 pm for the first 6 months. We also offer many benefits to choose from including Health, Vision, Dental, Short Term and Long-Term Disability, Health Savings Account, Vacation, Holiday Pay and Sick Pay.

Customer Service Qualifications / Skills:

• Meeting weekly phone goals
• Overcoming Objections and De-Escalating skills
• Empathy skills
• Technical understanding
• Building relationships with clients and fellow employees
• People skills
• Listening skills
• Data entry skills
• Customer focus
• Customer Service Skills
• Professionalism
• Motivation for Growth

Education, Experience, and Licensing Requirements:

• High School Diploma or equivalent
• 2 to 4 years of Customer Service experience preferred
• Familiarity with lawn care/landscaping industry (Will Train)
• Agronomic Knowledge (Will Train)
• Call Center/Semi-Remote Experience (Will Train)
• Mathematical skills to calculate amounts such as discounts, service dates, etc.
• Ability to work in a fast-paced environment
• Reliable Transportation
• Ability to pass a Background Check

If you are looking for a company that you can reach your full potential and grow within, than Unlimited Lawn Care is the company for you. You will never be a number; you will be joining the Unlimited family where the possibilities are Unlimited. APPLY NOW and see what the future holds for you.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Do you foresee any potential scheduling conflicts or commitments that might prevent you from consistently working a full 40 hours per week?

Experience:

• Data entry: 2 years (Required)
• Customer Service: 2 years (Required)
• Call Center: 2 years (Required)

Ability to Commute:

• Birmingham, AL 35209 (Required)

Ability to Relocate:

• Birmingham, AL 35209: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17