What are the responsibilities and job description for the Dispatcher/Customer Service position at Unlimited Recycling?
Growing provider of recycling & waste disposal services is accepting applications for a full time dispatcher.
Primary responsibilities of the Dispatcher include: - Dispatching drivers to specified locations - Assisting with route assignments - Troubleshooting any potential service call issues.
Coordinate the activities of drivers to maximize productivity, while assuring prompt and effective service to customers.
PRIMARY DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time
Assign call in accounts, missed stops and new customers to drivers based upon designated route and driver location
Courteously interact with customers and/or the general public
Update, prepare, and dispense the daily route schedule
Report driver problems to appropriate department or supervisor for resolution
Maintain dispatch or service log to document pick-ups (i.e. scheduled, missed and extra) route completions, and driver locations
Scheduling drivers to make freight deliveries or collect shipments and packages.
Communicating with customers about freight details, delivery or pickup times, and special handling requests.
Planning pre-determined routes and accommodating route changes as needed.
Preparing dispatch documents, as well as generating freight bills and invoices.
Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
Keeping track of transportation regulations and laws to ensure that truck drivers comply.
Reviewing drivers’ logs, including dispatched calls and arrival times.
Monitoring truck repairs and maintenance schedules.
Logging customer shipping schedules and complaints.
Submit application and/or resume via email.
Check out our website to learn more about us at www.unlimitedrecycling.com.
Job Type: Full-time
Benefits after 90 days:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Logistics: 1 year (Required)
- Analysis skills: 1 year (Required)
- Customer service: 1 year (Required)
- Communication skills: 1 year (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $18