IT Business Analyst I, II, III

We are hiring an experienced IT Business Analyst to be the conduit between functional business areas and the IT organization.

What you will do

• Gather requirements from business units through interviews, document analysis, business process review, and other methods.
• Critically evaluate information from multiple sources, reconcile conflicts, and distinguish user requests from underlying true needs.
• Combine business intelligence and technical skills to transform customer needs into technological and operational requirements.
• Participate in project teams, assisting in requirements definition, process design, and ensuring alignment of testing and training with defined requirements and processes.

What you bring

• 5 years Business Analyst experience.
• Expertise in using enterprise-wide process and requirements definition methodologies. 
• Strong communication skills with diverse groups and at all levels in an organization.
• Strong business and technical analysis skills.
• Bachelor's degree in IT or related field, or relevant equivalent experience.

*Full Job Description

Position Description

The Business Analyst develops business requirements, process maps, and related documents based on business area needs. Knowledge of lines of business is crucial, as is the ability to use a variety of tools and techniques when working with disparate groups. Strong analytical skills are employed to understand business drivers, processes, and needs in order to design effective solutions. Effective communication skills are essential. The business analyst bridges the gap between functional business areas and the IT organization. The Business Analyst understands the core business and how to solve business problems, acting as an interface between business units, technology teams and project teams.

Position-Related Responsibilities

• Combines business intelligence and technical skills with a deep understanding of customer's needs so that they can be transformed into technological and operational requirements. 
• Proactively communicates and collaborates with customers to analyze information needs and functional requirements and deliver the needed artifacts (e.g. process maps and documentation, business requirements documents, functional requirements, use cases, etc.). 
• Gathers requirements using interviews, requirements workshops, business process descriptions, use cases, scenarios, document analysis, surveys, site visits, task and workflow analysis. 
• Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs. 
• Participates on project teams, assisting in requirements definition and process design while also ensuring that testing and training align with the defined requirements and processes to meet business area needs.
• Identifies and defines opportunities and strategies to use information technology to simplify, integrate, and otherwise improve the organization’s business and workflow processes.
• Ensures the optimal fit between a proposed solution with the current information technology infrastructure, application platforms and the strategic direction of the organization.  Focuses on anticipating business needs and optimizing the return on IT investment.
• Assists in the IT Governance process, coordinating and facilitating document creation, vendor presentations and other elements as needed.
• Assists business areas with technology and application strategies and communicates these plans to IS.
• Provides a point of contact for business area relationships.  Establishes effective client relationships by developing trust, integrity, credibility and reliability with each client/business area.
• Drives and challenges business units on their assumptions of how they will successfully execute their plans 
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills & Abilities (Equivalent combination of education and experience will be considered.)

Level I

Minimum Requirements

• High school diploma or GED.
• Bachelor’s degree in Information Technology or related discipline preferred. 
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups and organization levels. 
• Strong business and technical analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into technical and operational requirements. 
• Project management skills including ability to multitask, prioritize, set and meet deadlines, work independently, and perform tasks with emphasis on accuracy and attention to detail.
• Demonstrated skill in use of personal computer applications including Excel, Word, and PowerPoint.  
• Responsible for individual projects under the oversight of a more senior analyst.
• Assists in business process initiatives and continuous improvement efforts.
• Demonstrates general understanding of one or more business areas and technology used in those areas.
  

Level II

Minimum Requirements

• Minimum qualifications for Level I.
• 3-5 years of experience in business analysis.
• Applies experience in using enterprise-wide process and requirements definition methodologies. 
• Has the ability to lead small business process initiatives and continuous improvement efforts.
• Demonstrates deep understanding of at least a few business areas and technology used in those areas.
• Successfully engages in multiple initiatives simultaneously.
• Can serve as point of contact for business relationship management with at least a few business areas. 
  

Level III

Minimum Requirements

• Minimum qualifications for Level II.
• 5–8 years of experience in business analysis.
• Demonstrates expertise in using enterprise-wide process and requirements definition methodologies. 
• Has the ability to lead large business process initiatives and continuous improvement efforts.
• Demonstrates deep understanding of multiple business areas and the technology used in those areas.
• Provides mentoring and support to other analysts on the team.
• Highly proficient at understanding the needs of clients from a business perspective.
• Can look at business areas from a strategic perspective and recommend forward-thinking solutions.
• Can serve as point of contact for business relationship management with several business areas.