What are the responsibilities and job description for the IT Director, Service Stability Operations - Hybrid position at Unum Group?
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.
We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.
Unum is changing, and we're excited about what's next. Join us.
General Summary :
The IT Director of Service Operations leads 24x7 service delivery across Critical-Major Management, Enterprise Incident and Problem Management, and Integrated Command Center, ensuring high availability and performance of large-scale production systems. This horizontal role partners with IT and business leaders and teams to drive stability and service excellence.
The Service Operations Director manages a global team comprised of hybrid of Unum employees, suppliers, and an outsourced service team that oversee platform stability, uphold quality service delivery, and enhances collaboration across Technical Operations, Software Development, Product, and Customer Success teams.
- Location : 3 days onsite per week at our Portland, ME, Chattanooga, TN, Columbia, SC or Atlanta (Sandy Springs), GA campus
Job Specifications :
Principal Duties and Responsibilities :
Preferred Skills :
LI-TS1
LI-MULTI
LI-HYBRID
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
109,100.00-$224,000.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company : Unum
Salary : $109,100 - $224,000
