Business Analyst II - Hybrid only

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

Unum is looking to hire a Business Analyst II focusing on HR Connect and Evidence of Insurability. This person will be responsible for working between business users and technical development staff with a focus on data requirements and API related tasks. You will be part of an agile team and work closely with the product owner to define and document acceptance criteria, ensuring the solutions delivered are of high-quality leveraging/using appropriate elicitation/documentation practices for the team. They are active team members who are able to accurately estimate work required to deliver software features. They use innovative and critical thinking skills applied to business process and needs to ensure digital solutions meet business value. The Business Analyst II role may mentor Business Analysts and Associate Business Analysts. This is a Hybrid opportunity in Portland, Maine and Chattanooga, TN only.

Job Specifications

• Bachelor’s Degree preferred, or equivalent experience
• Has 2 years experience working as part of an agile team
• Takes a logical, analytical approach to problem solving and pays close attention to detail
• Experience with Agile Development Methodologies
• Strong oral and written communication skills to document and communication requirements
• Able to solve complex business problems and drive customer experience and operational efficiency objectives
• IIBA certifications are a plus

Duties and Responsibilities:

• Maintain an understanding of IT Delivery roadmap and track any changes to the roadmap are aligned in the backlog tooling enabling teams to leverage automated roadmaps and status report, metrics functionality.
• Ensures that Product or adoption KPIs identified can feasibly be measured and tracked within development and delivery activities, ensuring key data points are identified and included from the outset within the scope of the agile teamwork.
• Maintains an understanding of relevant client personas and uses these personas to refine work items to develop shared understand across the Agile Team of the client needs.
• Ensure integrity of work items as they are broken down and refined throughout hierarchy of work items in the product backlog. Identify where intent may be lost or overlooked during the work breakdown and refinement processes. I.e.. Descoping or need for supplementary requirement gathering.
• Ensure that key information needed to support PO prioritization is current, accurate and available in a usable format to drive high quality decisions.
• Ensure functional and non-functional requirement’s, with appropriate documentation are represented effectively in the product backlog.
• Ensure that product backlog work items e.g. user stories are meeting the definition of ready/done in line with enterprise targets on backlog readiness, often called planning horizons or planning intake funnel along with respect of quality of content and data integrity on key fields to drive transparency and effective reporting.
• Identify data sources and gather and analyze data relevant to processes impacted by the solutions being created.
• Determine and use the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to the source (tools such as blue works for process mapping, excel)
• Models behaviors and practices to leverage and fully optimize methodology adoption outlined in product area. Eg. Customer Journey, Agile Methodologies, Program Execution Framework ie. Program Ways of Working.
• Elicit requirements using appropriate techniques (often times elicitation will require work on artifacts such as Personas, User Stories and/or Story Maps) and work with Product Owners in the creation and elaboration of product backlog work items including acceptance criteria (Features, User Stories)
• Collaborates with the Product owner and relevant subject matter experts to lead the definition of concise and effective user stories with precise and accurate agile
• Review the acceptance criteria with the Team (Software Engineers and Test Engineers) to ensure agreement on testability so the team can drive toward getting the right tests automated to support continuous integration
• Collaborates with business partners and the agile team to define, coordinate and at times execute Acceptance Testing. Including Architects, Software Engineers, Test Engineers, etc.) to ensure that the team defines, builds and produces features and solutions that meet or exceed what the Product Owner is expecting. Exhibits the technical acumen necessary to be a contributing member of solution design discussions.
• Leads Story Decomposition to enable planning at the appropriate level of granularity that supports the just‐in‐time nature of agile approaches and takes the lead in process mapping and decomposition
• Gather requirements for persona of specific user experiences. Completes Information architecture and works with UXD resources to ensure excellent user experience is delivered or Partners with UX and builds knowledge of UX tools and techniques to incorporate persona needs into the product backlog and requirements

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~IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

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