Client Coordinator - Hybrid

Job Posting End Date: January 22

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

• All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This role has ownership and accountability for the ongoing delivery of highly responsive and accurate customer service for Unum’s integrated products and may service clients from different-sized market segments. This role partners with other departments to ensure the accuracy of invoices, correspond with clients to follow up on outstanding payments, and resolve billing issues. The incumbent collaborates with the field operations to drive high customer loyalty and persistency, mitigates risk, and represents Client Services in a customer facing capacity.

Principal Duties and Responsibilities

• Responsible for policy administration and the coordination of activities associated with group plans, fee related products and services.
• Educate customers and brokers on products, processes, technology, and offerings, engaging in education on their unique benefit plan design and/or digital ecosystem.
• Support and resolve billing inquiries from external and internal partners through effective research and education.
• Apply customer premium from various internal accounts and process refund checks as necessary to resolve billing discrepancies.
• Review and understand policy provisions and internal workflows to identify when to collaborate effectively across functional teams.
• May perform audits including, but not limited to, enrollment activity, premium remittance and allocation, compensation validation and policy changes.
• Drive customer satisfaction by managing and prioritizing the high volumes of inquiries from internal and external customers.
• Connect with clients on outstanding balances.
• Monitor and takes action on various critical financial reports and data.
• Contribute to individual and team level metrics to ensure that departmental goals are met.
• May assist in improvement opportunities (assisting with projects and piloting new workflows and procedures) and rollout of new products.
• Maintain high quality standards and accuracy on all interactions and outputs.
• May assist field partners and with billing timeline development for new and reenrolled accounts, including change and deduction needs. Obtaining initial premium payment for enrollments events.
• May perform other duties as assigned or coach others as needed.

Job Specifications

• College degree preferred, or equivalent experience required
• 1-2 years of experience in Customer Services, Billing or HR administration preferred
• Strong customer service orientation
• Ability to utilize and leverage technology and systems
  • Solid research and problem-solving skills, with the ability to make sound business decisions and utilize resources
  • Developing understanding of insurance marketplace
  • Developing effective relationship building and consultative skills
  • Demonstrates leadership capabilities as defined in Unum’s Leadership and We are Unum characteristics
  • Strong communication and collaboration skills, both verbal and written
  • Good interpersonal negotiation, persuasion, and conflict management skills
  • Solid organizational, planning, and time management skills – able to balance competing priorities and navigate in a fast-paced, complex environment
  • Versatility/adaptability with ability to embrace change
  • Strong Excel skills preferred
  • Solid mathematical aptitude, analytical skills, and attention to detail

~IN1

#LI-TS2

#hybrid

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$40,000.00-$75,600.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum