Workforce Management Analyst II / Forecasting and Analytics

Job Posting End Date : March 07

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide :

Award-winning culture

Inclusion and diversity as a priority

Performance Based Incentive Plans

Competitive benefits package that includes : Health, Vision, Dental, Short & Long-Term Disability

Generous PTO (including paid time to volunteer!)

Up to 9.5% 401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

• All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary : General Summary

The Workforce Management Analyst II is a high visibility role with tactical interaction across various levels of Benefit Operations management including at times, members of benefits senior leadership. Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role. They will be able to construct and present complex analytical findings in a clear, concise, and decision-impacting manner. They deliver solutions to translate operating metrics into insights that inform strategies, business decisions and recommendations.

Principal Duties and Responsibilities

Translate needs of customers into reporting solutions, with minimal guidance from manager.

Translates complex data from numerous information sources into actionable information.

Execute on high profile analysis and deliver data stories across business groups.

Develop and lead positive collaborations with one or more cross-functional teams.

Continually improve the depth and breadth of our data analytics capabilities through project development across multiple data platforms.

Develop analytical tools and models to support strategic business planning. Generate ad hoc reports to include trend analysis as requested by leadership

Deliver proactive gathering, development, and analysis of operational forecasts to produce effective projections of inputs and capacity requirements.

Analysis of inputs and recommendation of trends or variances to plan to ensure accurate planning of all input variables affecting the forecast and staff planning.

Analysis and recommendations for staffing group effectiveness that drive efficiency balance with quality.

Drive model improvements to maximize statistical confidence and operational accuracy; Support flexibility and effectiveness of supporting models.

Maintain forecasting, staff group and skilling information to effectively support scheduling and WFM processes.

Provide business analytics and data gathering to support detailed modeling of Capacity Planning and metrics for statistical confidence in projections.

Provide forecasting and analysis expertise.

Continuously reviews and improves forecast models to determine more accurate and efficient methods.

Performs analytics as required to identify call volume and arrival pattern drivers.

Will provide mentoring to lower level peers as needed.

Job Specifications :

Bachelor's degree or equivalent knowledge and skills obtained through a combination of education, training and experience, is preferred.

4 years of experience in Data Analytics or equivalent relevant experience

Strong Analytical, Math, Reasoning and Investigative skills.

Strong attention to Detail / Process with strategic thinking and planning skills.

Ability to work with Business Intelligence databases (i.e. SQL, SAS, Informix, Cognos) and pull data from various sources

Demonstrated knowledge and understanding of key business performance metrics such as service level, AHT, adherence, etc.

Responds to customers’ needs by producing reports and resource plans with factual information and based on specified requirements

Excellent interpersonal skills including strong listening, written and verbal communication, with ability to clearly and professionally communicate with others.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

63,500.00-$120,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company : Unum

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Salary : $63,500 - $120,000