What are the responsibilities and job description for the Patient Access Manager, UofL Health, Full Time position at UofLHealth?

Overview

WE ARE HIRING!

Location: Jewish Hospital, 200 Abraham Flexner Way, Louisville, KY 40202

Shift: First, Fulltime 7:00a - 3:30p

About UofL Health UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. Affiliated with the University of Louisville School of Medicine, UofL Health is committed to providing patients with access to the most advanced care available. This includes clinical trials, collaboration on research and the development of new technologies to both save and improve lives. With more than 13,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. For more information on UofL Health, go to www.uoflhealth.org.

Job Summary:

Oversees the scheduling, orders management, insurance verification, pre-authorizations, financial counseling, and all points of patient registration for the University of Louisville and Brown Cancer Center. This position will lead the registration teams including supervisors, educators, analyst, and coordinators promoting a team approach, competent and accountable environment to produce successful outcomes of all patient encounters. This includes oversight of department operations 24/7. Maintains solid knowledge of the Registration systems with thought and collaboration to ensure regulatory compliance and financial performance objectives are achieved that are related to clinical and revenue cycle initiatives. The ability to communicate effectively with all types of people at all levels is critical. Contributes to the budget process and assures the operations of the Registration department achieves and maintains financial viability.

The aptitude to analyze data and provide written summary and/or presentation of findings and recommendations. Ability to lead intra/interdepartmental process improvement teams. Excel, Word, and Power Point aids are important components of communication.

Responsibilities

• Provides leadership to the Patient Access department through example and mentoring.

• Monitor patient wait time and identify ways to improve the patient experience.

• Managing the process to reduce duplicate medical record and account numbers; identifying ways to prevent the occurrence.

• Guarantees all team members are familiar, understand and abide by the EMTALA regulations as it relates to registration.

• Assures processes are in place that insurance coverage is verified at point of registration and benefits are obtained within 24 hours of admission.

• Identify reasons for write-offs for scheduled tests not meeting medical necessity and implement procedures to decrease denials.

• Encourages “up-front” collections; identifying ways to continually increase collections prior to service and at time of registration.

• Manages overtime and other departmental expenses within budget; analyzes month-end expenses actual to budget. Provides explanation for variance overages and reasons for any significant expenses under budget. Minimizes supply inventory using “just in time” method to prevent overstocking.

• Contribute to positive business results by maintaining a workplace characterized by high performance, mutual support and respect, and teamwork.

• Regularly search for and identify opportunities for quality and process improvement resulting in improved efficiency and increased productivity.

• Responsible for keeping staff up to date with any specific policy changes.

• Prepare weekly report summarizing inventory statistics, staff productivity and collections performance.

• Identify deficiencies in staff performance and backlogs in inventory statistics in a timely manner and act to address outstanding issues.

• Maintains in-depth knowledge of the Registration system; actively participates in conversion/upgrade processes; provides direction/instruction regarding systems issues to others.

• Keeps Revenue Cycle leadership abreast of issues and concerns that affect cash flow and/or staff efficiency or morale.

• Hold regular meetings with staff.

• Other duties as assigned

Qualifications

Education / Accreditation / Licensure (required & preferred):

• Bachelor’s degree in healthcare, business, accounting or equivalent leadership experience

• Certification preferred (can be acquired post hire)

Experience (required and preferred):

• 3 - 5 years’ experience in Patient Access operations

• Extensive knowledge of relationship between Admitting, Clinical Areas, Financial Areas, and pre-service and point-of-service clearance activities.

• Must be able to work under considerable stress, using tact and diplomacy at all times

• Cerner experience preferred

Job ID 2025-44906 Category ULH-Finance/Accounting/PFS/Rev Cycle Job Type Hidden (2049)

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Patient Access Manager, UofL Health, Full Time

What are the responsibilities and job description for the Patient Access Manager, UofL Health, Full Time position at UofLHealth?

Overview

Responsibilities

Qualifications

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