Account Manager, UOVO Wine NAPA

Job Description

Job Description

Salary : $55,000.00 to $65,000.00

Position Summary :

As the Account Manager, you will be responsible for curating and managing tailored wine solutions for wine collectors throughout the globe. This hospitality-driven, relationship-focused role requires an understanding of the fine wine industry, as well as expertise in sales and exemplary client service. You will serve as a trusted advisor, helping clients expand, move, or strategically deplete their wine collections based on their evolving needs.

Key responsibilities include building and maintaining strong relationships with discerning clientele, providing tailored recommendations, and overseeing logistics related to wine new purchases and within their storage accounts. With a consultative approach, you will leverage the wide range of services offered by UOVO Wine, ensuring a seamless and elevated experience that drives satisfaction and retention.

Success in this role demands a passion for fine wine, exceptional interpersonal skills, and a proactive approach to sales and client satisfaction. The ideal candidate thrives in a luxury hospitality environment and possesses a keen ability to anticipate and fulfill the unique preferences of sophisticated wine collectors.

Required Skills / Abilities :

A passion for wine

Exceptional written and verbal communication skills

Exceptional attention to detail

Exceptional interpersonal and client satisfaction skills

Advanced experience working with computer software

Strong analytical and problem-solving skills

Strong time management skills, with proven ability to meet deadlines

Strong commitment to confidentiality

Ability to think outside the box to accomplish tasks and ensure client satisfaction

Ability to work with minimal supervision

Ability to be flexible and calm in a fast-moving environment

Ability to develop solid working relationships within all levels of the organization

Ability to analyze and leverage client and opportunity data

Strong working knowledge of Microsoft 365

Preferred Skills / Abilities :

Wine industry knowledge or experience preferred

Familiarity with Salesforce

Ability to handle multiple projects at once

Ability to pitch in to help other departments in response to client needs or requests

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer

Requires finger and wrist manipulation more than 90% of the time

Must be able to lift up to 50 pounds at times

Travel Requirements :

Hybrid role no less than 3 days in the office per week

Occasional local or regional travel may be required

Education, Experience, and / or Certifications

Required :

Bachelors degree or equivalent professional experience

A minimum of 3 years in a hospitality-oriented role or 5 years combined in hospitality, wine, and / or sales

Preferred :

3-5 years in a customer service role

3-5 years of experience with fine wine

Responsibilities :

Serve as the primary point of contact for all client service requests in-house at UOVO Napa.

Act as a service and sales-driven liaison between our clients and the operations, logistics, and advisory teams.

Develop personalized solutions to exceed client expectations, ensuring a high level of satisfaction with a deep passion and understanding of fine wine.

Focus on client retention and engagement to foster long-term relationships.

Report directly to the CRO, with future reporting to the Director of Account Management.

Meticulous digital record keeping of client data, preferences, and

Maintain a positive and professional demeanor in all client interactions.

Participate in team meetings and contribute to special projects.

Perform other related duties as assigned.

Compensation Details

Salary commensurate with experience. This position includes generous paid time off; health, dental, vision, STD and LTD insurance; 401(K) with 4.5% match; $1000 education stipend; charitable donations; wine education and tastings; entrepreneurial work atmosphere with opportunity for strong performers to advance quickly.

Salary : $55,000 - $65,000