What are the responsibilities and job description for the Customer Service Manager - Call Center position at Uown Leasing?
Company Description
Uown Leasing provides a fair, dependable no credit needed alternative to traditional financing, offering a simple lease-to-own payment option for customers to buy quality merchandise they need. Established in 2008 to fill the void for credit-challenged customers, Uown Leasing believes that everyone should have the ability to provide for their family, regardless of credit history.
Role Description
This is a full-time hybrid role for a Customer Service Manager in the Call Center at Uown Leasing. The role is located in Tampa, FL, with the possibility of some work from home. The Customer Service Manager will be responsible for overseeing customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication.
Qualifications
- Customer Satisfaction and Customer Support skills
- Customer Service Management experience
- Analytical Skills for problem-solving
- Strong Communication skills
- Excellent interpersonal skills
- Ability to handle high-stress situations
- Previous experience in a call center environment
- Bachelor's degree in Business Administration or related field