Home Medical Equipment (HME) Supervisor

At UP Health System - Portage, providing an excellent patient experience is at the heart of everything we do. This includes not only providing the highest quality patient care, but offering exemplary customer service by creating an environment that puts our patients at ease. We accomplish this by embodying a patient-centric culture while supporting positivity and the growth of our employees both professionally and personally.

As the HME Supervisor, you will provide professional services to Home Medical Equipment customers, including fitting, refitting, custom measurement for stockings, education, billing, collection of co-insurance/deductibles, and ensure patient satisfaction. You will also be responsible for training HME support staff, ensuring compliance with Medicare accreditations and all insurance requirements. Additionally, as the Supervisor you will verify insurances, obtain prior authorizations, collect payments and educate patients on insurance plans and provisions.

Required Skills:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Working knowledge of Microsoft Excel and be computer savvy.
• Well organized, excellent phone/email etiquette and communication skills.

Position Requirements:

High School Diploma or equivalent required
Associates degree preferred

Knowledge of retail pharmacy with emphasis on third party reimbursement preferred
Minimum of 3 years of customer service required
Minimum of 2 years of commercial billing preferred
Knowledge of basic financial accounting in an office setting preferred

Annual influenza vaccination or declination required

Position Details:

1.0 FTE (exempt, 40 hours per week)

Weekdays only

Day shift only