Front Desk Attendant - Hanna Commons, Indianapolis

Description

Job Summary: The Front Desk Attendant is responsible for maintaining a safe and secure environment for all employees, visitors, and residents. The Front Desk Attendant performs light clerical and janitorial tasks, as well as security duties such as signing in and out visitors.

Duties & Responsibilities:

· Greet all residents and visitors with a smile and be ready to provide excellent customer service.

· Monitor entrance and departure of visitors, and other persons, ensuring they sign the in and out log. 

· Maintain accurate records of all visitors and deliveries with date, time, and destination.

· Write reports of daily activities and irregularities.

· Prevent severe damage to buildings and tenant property by reporting incidents to the appropriate authorities.

· Monitor and operate security systems such as security cameras and alarms.

· Assist with emergency evacuation procedures.

· Complete detailed incident reports for all security incidents for appropriate management personnel.

· Assist with clerical duties during down time, such as sorting, photocopying, faxing, scanning and file administration.

· Assist with basic custodial duties as needed, such as trash removal from front office area, dusting, and light cleaning.

Knowledge, Skills & Abilities:

· Excellent customer service and interpersonal skills.

· Positive attitude, good judgement, and problem-solving skills.

· Observant with a notable focus on ensuring safety and security.

· Ability to remain firm yet calm and professional in challenging situations.

· Self-starter with demonstrated high degree of independent initiative.

· Proficient with Excel and Microsoft Word.

Education & Experience:

· High School Diploma or equivalent required.

· 2 years of relevant experience preferred. Familiarity with property management industry is a plus.

· Must have a valid driver’s license, clean driving record, and the ability to travel as needed between work locations.

Physical Demands:

· Long periods of working on a computer and communicating via phone and email. Extensive keyboarding.

· Ability to move throughout building and worksites as necessary 

· Regularly required to communicate verbally and understand conversation both in person and via phone. 

· May occasionally lift and/or move up to 20 pounds. 

· Drive personal vehicle between worksites as needed.

Other Duties: This job description does not encompass all responsibilities and activities of the position. Management may add or change duties as needed.

EEO Statement: UPHoldings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including hiring, promotion, termination, compensation, and training.