What are the responsibilities and job description for the Client Onboarding Specialist position at Upfluence?
Job Description
Job Description
About Upfluence
Upfluence helps brands tell their story with powerful influencer & content marketing technology. Upfluence’s software allows brands and agencies to identify and contact millions of social influencers and bloggers at scale to execute comprehensive influencer marketing campaigns, as well as provide detailed reporting metrics. Since the launch of our SaaS software in October 2016, the company has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Mexico City, and Lyon.
About the position
As the Client Onboarding Specialist, you will report to the Director of Customer Success. The Onboarding Specialist is the client’s first stop post-sale and provides an excellent onboarding experience to optimize client retention and maximize engagement and tool utilization. You will make sure the client is able to launch their first campaign from start to finish, giving them a full sense of the Upfluence platform's value and reach.
Main goals
- Make software onboarding become a powerful lever for Software retention
- Make your client’s Onboarding Score switch from 0 to 100 within the first 30 days
- Monitor your client's Software usage and activity during the onboarding phase
- Oversee handover with the Customer Success team.
Responsibilities
Being Upfluence’s Software expert, you can guide your clients seamlessly through their first steps using the software.
Qualify the client's objective and priorities regarding Influencer Marketing and Software usage.
What we have to offer
Upfluence is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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