What are the responsibilities and job description for the Customer Service Representative Manager position at Upfront Plumbing Drains Heating and Air?
Are you ready to lead a team, shape exceptional customer experiences, and make an impact every day? At Upfront Plumbing Drains Heating and Air, we are looking for a full-time Customer Service Representative Manager to oversee our office team. With a competitive pay range of $50,000 – $70,000/year, a company computer, and opportunities to lead and grow, this is your chance to work with a team that values excellence and collaboration.
Our team also enjoys great benefits and perks, such as:
- 401(k) plan
- Vacation pay
- Opportunities for professional growth and advancement
- Supportive and collaborative work culture
THE GROWTH YOU HELP PROVIDE AS A CUSTOMER SERVICE REPRESENTATIVE MANAGER
You'll work a full-time schedule from 8:00 AM to 5:00 PM, Monday through Friday, with occasional on-call responsibilities. While much of the job can be done remotely, you'll come into the office once a week to collaborate and lead your team effectively.
Your day will be all about leading, coaching, and empowering your team to deliver top-notch service. You'll focus on building a strong team dynamic by providing guidance, setting performance goals, and monitoring key metrics. You'll manage customer interactions to ensure their concerns are resolved quickly and professionally, always striving to deliver a positive experience. Conflict resolution will be part of your role, so you'll need to approach challenges with a calm and solution-focused mindset. Reporting on team performance and identifying ways to improve will be key components of your work, keeping our customer service operations running smoothly.
OUR IDEAL CUSTOMER SERVICE REPRESENTATIVE MANAGER
- Management experience
- Strong communication and leadership skills
Experience in customer service management is preferred!
ABOUT US
For nearly two decades our company has been serving the Salt Lake community a unique and fresh service experience. Our ability to improve terrible situations and maintain excellent health and sanitation standards for our community has earned us a well-trusted reputation. We are licensed, bonded, and insured meaning we get jobs done fast and done right.
We are a team of highly motivated individuals who thrive in a laid-back and easy-going environment. Our culture allows us to strive for success while never losing our passion. We aim to be a long-standing company where employees can build lifelong careers and have a place to endlessly succeed. Our team enjoys feeling valued and appreciated while being a part of a company that never stops growing.
BE OUR NEW CUSTOMER SERVICE REPRESENTATIVE MANAGER!
If you're ready to step into a leadership role where you can make a difference, we'd love to hear from you! Apply now with our 3-minute, mobile-friendly initial application and take the first step toward joining our office team.
Salary : $50,000 - $70,000
