What are the responsibilities and job description for the Manager, Account Management position at UpGuard?
Who are we?
UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world's largest, fastest-growing, and most innovative companies.
We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We're on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights.
Where does this role fit in?
We are looking for a dynamic, self-motivated, and ambitious strategic thinker with a successful track record to join our leadership team as a Managerof Account Management. This position will report to the Head of Customer Success, Americas. Our Account Management team is focused on driving revenue retention and expansion through renewals, cross-sells, and upsells for our highest-touch customers. We work closely with Sales, Marketing, and Product to ensure customer satisfaction and long-term success.
What will you do?
- Build and lead a team of Account Managers focused on managing renewals, cross-sells, and upsells for high-touch customers
- Scale, mentor, and develop a high-performing Account Management team
- Accurately forecast monthly and quarterly revenue retention and expansion results
- Drive strategy and build executive relationships for top accounts
- Collaborate closely with cross-functional teams (Sales, Marketing, Product) to optimize results and customer engagement
- Use data and metrics to assess team performance and implement improvement initiatives
- Ensure adherence to UpGuard's post-sale processes and standards
- Foster a culture of accountability and customer-first thinking within the team
- Build close alignment with team leaders and individual contributors to support mentorship and career growth for high-performers
- Develop and execute customer retention strategies, ensuring high customer satisfaction and long-term account stability.
What will you bring?
What will give you an edge?
What's in it for you?
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UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
For applications to positions in the United States, please note, at this time we can only support hiring in the following US states : CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC .
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
Salary : $120,000 - $135,000
