Hotel Front Desk Agent - Upham Hotel

Are you a highly motivated hospitality professional who leads by example? Are you proud of Santa Barbara and all it has to offer our visitors? Are you committed to providing your guests with the best experience possible? Do you easily promote a workplace culture of respect? Our Front Desk Agents have the most interaction with guests via phone and in-person through making reservations, checking guests in and out, providing information about the hotel, the surrounding area, local activities, dining recommendations and much more.

The right candidate will possess the following skills and experience:

• Excellent customer service skills
• Ability to be welcoming and courteous to guests, coworkers and vendors
• Must be organized and able to multitask
• Ability to remain cheerful under stress
• Always maintain a professional demeanor and appearance
• Ability to understand and carry out instructions
• Good knowledge of the local area and businesses
• Good communication skills
• Ability to process payments
• Effective interpersonal and problem-solving skills
• Proficient typing / keyboarding skills
• Ability to memorize a large amount of different, detailed, computer procedures
• Comfortable in lifting 25 pounds and spending the majority of the day standing with some bending, twisting and crouching

We hope you will consider applying to be part of a team that loves to share sunny Santa Barbara with visitors from all over the world!

DUTIES AND RESPONSIBILITIES

Specific duties include, but are not limited to, the following:

• Take reservations via phone and in person
• Work with a multi-line phone system
• Greet and register guests as they arrive
• Handle cash and make change
• Receive and process payment for accommodation
• Answer guest questions, handle requests and take care of issues that arise
• Inform guests of local places of interest and provide directions
• Maintain room inventory
• Balance guest folios
• Be familiar with frequent-stay guest programs and special packages
• Understand the importance of increasing revenue
• Maintain the appearance of the lobby
• Handle beverage and/or gift shop sales
• Make coffee, prepare breakfast
• Training of new Front Desk Agents
• Assist housekeeping as needed
• Perform other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Excellent customer service skills
• Ability to be welcoming and courteous to guests, coworkers and vendors
• Must be organized and able to multitask
• Ability to remain cheerful under stress
• Always maintain a professional demeanor and appearance
• Ability to understand and carry out instructions
• Good knowledge of the local area and businesses
• Good communication skills
• Basic math and reading skills
• Strong interpersonal and problem-solving skills
• Strong typing / keyboarding skills
• Strong computer knowledge
• Ability to memorize a large amount of different, detailed, computer procedures

PREFERRED QUALIFICATIONS

• Previous related work experience
• High School Diploma or GED

REQUIRED LICENSES / CERTIFICATIONS

• Must pass a criminal background check

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Work requires standing for most of each shift
• Must be able to lift up to 25 pounds
• Primary worksite is indoors

WORK HOURS AND WAGE

• Day and night shifts, weekends and holidays required
• Hourly position, Non-Exempt
• $19.00 per hour

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Overtime
• Weekends as needed

Application Question(s):

• What does hospitality mean to you?
• Are you familiar with any Property Management Systems? If so, please list them.

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Santa Barbara, CA 93101 (Required)

Work Location: In person

Salary : $19