What are the responsibilities and job description for the ADM ASSIST-RECEPTIONIST position at Uphams Corner Health Center?
Position Title:
Administrative Assistant
Department:
Home Care
Supervisor:
Director of Home Health Care Operations
Status/Hours per week:
Non-Exempt / 35 hours
Primary Function:
Under the supervision of the Director of Operations, the Administrative Assistant performs a variety of administrative, secretarial and clerical duties in the Home Health Services administrative office.
Duties & Responsibilities:
- Perform data-entry for new referrals.
- Assist with prior authorizations.
- Assist with scheduling clinician visits
- Assist with tracking and updating Face-to-Face encounter forms in EMR.
- Retrieve and collect patient lab results and hospital discharge summary.
- Answer the telephone, screen calls, take messages and answer routine questions.
- Screen calls for the Home Care Director, take phone messages, and page staff and/or relay messages directed to individual RNs.
- Translate and perform general clerical tasks such as daily sorting, combining and filing of paperwork into patients charts.
- Copy and fax assignments and distribute tasks as directed, while taking notice of given deadlines.
- Create, update, and maintain multiple spreadsheets.
- Provide support to collect, enroll and bill data.
- Verify MassHealth, Medicare and private insurance on a bi-weekly basis, and new patients daily.
- Send, copy, track and file orders sent to providers.
- Track and enter orders into electronic record orders that have been signed and returned.
- Run Certification/Recertification Report for patients requiring new orders.
- Create Orders Alert Report and distribute to clinicians.
- Assist with hard to find ICD-10 Codes.
- Organize and maintain Patient Education material.
- Organize and maintain client records.
- Pre-register all referred clients and prepare chart for initial visit.
- Coordinate client transportation as needed.
- Create a variety of material (such as Reports, Memoranda, Correspondence, Notices and Bulletins) for supervisor or another designated manager
- Reproduce materials.
- Handle other duties as assigned by the Operations Director as requested.
Minimum Basic Knowledge:
- High School Diploma required, Associates degree preferred.
Experience & Qualifications:
- Two years of office or administrative experience in a healthcare setting required.
- Specific experience in office systems, data processing, and computer systems.
- Strong computer (Excel) and communication skills required.
- Background in home care and insurance verification strongly desired.
- Excellent customer service skills.
- Ability to be flexible and work effectively within a team.
- Ability to multitask, handle pressure and meet deadlines.
- Language skills in English and Portuguese Creole or Spanish preferred.
Supervisory Responsibility:
None
Define Access Level to PHI:
Level 2 [Authorized to access patient demographic data with only minimal reference to treatment or diagnostic information as needed to function. Staff in this category level should confine the use of PHI to the minimum necessary required and should not access or read parts of the medical record not needed to perform assigned duties.]
