This range is provided by UPKEEP MED SPA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
55,000.00 / yr - $75,000.00 / yr
Additional compensation types
Commission
Director of Operations | Med Spa Industry | Efficiency & Growth Strategist
At Upkeep, we pride ourselves on being leaders in the med spa industry, with locations in New York and Texas. Our achievements include :
Best of DFW Med-Spa (2022 & 2023)
Titan Business AwardsWinner in the Entrepreneur - Aesthetics category
Inc 5000Named among the fastest-growing US-based companies
We offer a supportive, collaborative atmosphere where team members thrive, and clients receive exceptional care.
Job Summary
The General Manager will oversee the operations of Upkeep, drive revenue growth, manage social media and digital presence, and ensure an outstanding client experience. This role requires a leader who can inspire a team, manage operational details, and implement creative strategies to grow the business, both offline and online.
Key Responsibilities
Operations Management :
Oversee daily operations, ensuring compliance with all medical, legal, and safety standards.Develop and implement efficient processes to optimize client experience and staff productivity.Manage inventory, scheduling, and other operational logistics.Social Media & Marketing :
Oversee the med spa's social media platforms, including Instagram, TikTok, Facebook, and others.Collaborate with the marketing team to create and execute campaigns to attract and retain clients.Plan and produce engaging content, such as client success stories, before-and-after images, and promotional materials.Analyze social media performance metrics to inform strategy and ensure ROI.Respond to client inquiries and reviews on social media, fostering a positive online reputation.Recruit, train, and retain a high-performing team of aesthetic providers, front desk staff, and support personnel.Provide ongoing coaching and mentorship to ensure team success and professional development.Conduct regular team meetings to align goals and foster a collaborative environment.Drive revenue growth through effective management of services, promotions, and retail sales.Monitor and analyze key performance indicators (KPIs), including revenue per client, sales per labor hour, and customer retention.Develop and manage budgets, ensuring profitability while maintaining high-quality service standards.Client Experience :
Cultivate a welcoming and luxurious environment that prioritizes client satisfaction.Handle escalated client concerns and ensure swift resolution.Implement feedback systems to continuously enhance the client experience.Qualifications
Experience : Minimum of 5 years in management, preferably in a medical spa, aesthetics, luxury hospitality, or related industry.Social Media Expertise : Experience managing social media platforms for a business, including creating content, scheduling posts, and analyzing metrics.Leadership : Proven track record of leading and motivating teams to achieve sales and operational goals.Business Acumen : Strong understanding of revenue management, KPIs, and budgeting.Skills : Excellent communication, organizational, and problem-solving skills.Compensation and Benefits
Base Salary : $60,000–$75,000 (commensurate with experience and location).Performance Bonuses : Monthly bonus opportunities tied to location performance and revenue targets.Commission Opportunities : Earn additional income based on retail and membership sales.Additional Perks : Access to industry-leading treatments, ongoing professional development, and a supportive team environment.Why Join Upkeep Med Spa?
Opportunity to lead in a fast-growing, innovative industry.Competitive salary with performance-based incentives.Be part of a brand known for delivering exceptional aesthetic results.Access to industry-leading treatments and ongoing professional development.Creative freedom to shape and grow the med spa's social media presence.Job Type : Full-time
Pay : $55,000.00 - $75,000.00 per year
401(k)Health insurancePaid time offVision insuranceShift :
8 hour shiftDay shiftEvening shiftSeniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Medical Practices
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Salary : $55,000 - $75,000
