What are the responsibilities and job description for the Clinic Triage RN - Family Practice Clinics position at Upland Hills Health?
Position Title: Clinic Triage Registered Nurse
Location: Upland Hills Health - UHH Family Practice Clinics primarily in the Mt. Horeb & Barneveld FP clinics
Role & Department: Clinic Triage RN in the Upland Hills Health Family Practice Clinics
Hours & Shift: Full-time (1.0 FTE) day shift position, Monday through Friday 8 a.m. to 5:00 p.m., no weekends or holidays
Role Responsibilities:
- Under general supervision of the Clinic Management Team and the Clinic Physicians the Triage Nurse performs care coordination and professional nursing functions to assess the severity of the patient’s health concerns using protocols in a manner that provides patient dispositions to emergency care, clinic provider appointments, specialty care and triage nurse clinic services within the scope of the licensed practice
- The Triage nurse will support providers in triaging walk-in patients as well
- Candidates should have a strong community and public health orientation
- The Triage Nurse will be part of a care coordination team supporting general care processes alongside other clinic personnel and providers
- Manages nurse-directed patient telephone calls and from walk-in patients requesting health care services
- Evaluates and assesses patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines
- Obtains appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs
- Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response
- Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care
- Coordinate and schedule high priority same-day and walk-in appointments on the provider schedules
- Utilize standing orders, triage protocols and algorithms appropriately
- Monitor patient flow in the clinic; ensure that patients receive all recommended services in a timely manner
- As needed, perform other nursing functions as assigned. Assist providers with special procedures as needed
- Manage prescription refills per protocol
- Provide patient education: e.g. chronic disease, preventive and family. Will train new staff to this role and the duties and responsibilities of the position
- Participates in Performance Improvement activities as assigned
- Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care
- Documents in electronic health record (EHR), triage assessment, plan, implementation, and evaluation, follow-up
- Will participate in organizational and departmental CQI activities
Qualifications:
- Candidates must have a current WI unrestricted RN license and have a current CPR certification
- Prior clinic related triage experience of at least 1 year would be preferred
- Prior experience working in a medical clinic is highly preferred
- Candidates must have knowledge of disease processes, normal growth and development of all age groups
- Must possess community health knowledge and theory
- Must operate with cultural sensitivity with respect to working with persons and groups of diverse racial, ethnic, economic and social backgrounds
- Advanced computer and software skills are required
- Experience with the EPIC EHR systems is preferred
- Nursing assessment skills with/without visual inspection utilizing basic nursing theory
- Critical clinical thinking skills required
- Excellent communication skills, i.e., listening, oral and written English skills while conversing with patients, families, health professionals and community agencies
- Demonstrated clinical competence and experience
- Capacity to function independently within licensed scope of practice
- Must have the ability to handle stressful emergency situations calmly and effectively
- Previous experience with the Microsoft Office Suite software programs is beneficial
Employee Benefits:
- Comprehensive benefits packages available for both part and full-time employees!
- Paid Time Off (PTO) benefits begin to accrue on day one!
- Retirement Plan with matching dollars available!
- Two wellness center facilities that employees are eligible to use free of charge & a minimal fee for spouses!
- Many Employer Sponsored Events held throughout the year to celebrate our employees!
Why Upland Hills Health: Upland Hills Health (UHH) consistently ranks as a very high performing health care institution in Southwestern Wisconsin. Located just 40 minutes from Madison, WI and as well from Dubuque, IA, the area is surrounded by wonderful communities and beautiful scenery. For over 100 years, Upland Hills Health has been dedicated to the promise of offering the highest standard of healthcare. Our community-minded staff emphasizes providing quality, comprehensive healthcare while offering a comfortable, neighborly welcome to everyone who walks through our doors. Here, neighbors care for neighbors!
Posting date: February 11, 2025
