What are the responsibilities and job description for the Shop Supervisor - 2nd Shift position at Upland Talent?
Our Heavy & Ag Equipment Dealership Group has an opening for a Shop Supervisor to support the team of Technicians at the branch. The Shop Supervisor is responsible for the hiring, development, and day to day coaching of the Technicians. The Shop supervisor is also responsible for the labor management of each service call in D365. It is the responsibility of the Shop Supervisor to ensure each repair is completed safely, accurately, and efficiently.
Responsibilities:
Service Call Labor Management:
- Assign work to technicians
- Approve employee time (in Workday or D365)
- Monitor service calls to ensure estimates are met
- Manage bay space
- Verify additional work request details and pass changes on to service advisor
- Collaboration on invoice disputes, service call details, and additional segments
- Troubleshoot parts availability issues
- Work with techs to ensure standard jobs are met
Safety, Contamination Control, and Quality:
- Complete incident reports as needed
- Branch Safety Walks (daily, weekly, monthly); monthly tank inspections
- Ensure all appropriate PPE is used
- Uphold lockout/tagout, pre-job hazard analysis, and monthly safety inspections
- Review completed JSAs
- Work with employees to create a safety accountability plan, as needed
- Hold regular safety meetings
- Uphold contamination control standards
- Review technicians work, quality, and timeliness throughout a repair
- Verify technicians are using or returning all parts ordered to a service call
- Validate technicians are completing all documentation on parts warranty
- Resolve customer complaints in partnership with service advisor
- Facilitate tool replacement and torque testing program
Technical Subject Matter Expert:
- Provide input on what parts should be inventoried at the branch
- Stay up to date on new equipment/products and technical hot topics
Training and Coaching:
- Answer technician questions about specific service calls and segments
- Coach technicians on completing the work on a service call
- Conduct coaching and/or performance action conversations, as needed
- Hold regular team meetings (updates, safety trends/hot topics, priorities, etc.)
- Monitor and enforce employee training completion
- Plan training for technicians based on the needs of the customers and the shops
- Build team moral through routine conversation, team lunches, trainings, etc.
Staffing
- Interview candidates
- Hire technicians
- Support the technician intern mentor program
- Oversee the onboarding of new technicians
Employee Management:
- Complete annual employee performance reviews
- Maintain employee records in Workday (PTO, Time, terminations, training, etc.)
- Stay up to date on company policies and HR memos
- Support employees career development
- Answer questions on company/job benefits or appropriately direct employees
- Work with HR for any necessary employee accommodation or leave situations
- Work with Workers Compensation for any restricted work accommodations
Qualifications:
- 2-year technical degree preferred; High school degree required
- 5 years of technical or mechanical knowledge strongly preferred
- 3 years of leadership experience required (mentor, lead, or supervise)
- Strong computer skills required (MS Office products)
- Strong people leader who develops his/her employees through coaching and feedback
- Strong communication and organizational skills required
Minimum Physical Requirements:
- Lift/carry up to 10 lbs
- Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.