Behavioral Health Care Manager - UPMC Newport Family Care

Purpose:
The Behavioral Health Care Manager (BHCM) serves as an integral part of the primary care team, establishing a therapeutic relationship with patients who meet criteria for enrollment into the Integrated Behavioral Health program. The BHCM provides comprehensive, person-centered, community-focused interventions for enrolled patients. In collaboration with the primary care provider and the psychiatric consultant, the BHCM coordinates the physical and mental health care plans for an assigned patient caseload.

Responsibilities:

• Demonstrates respect for individual dignity and diversity.
• Must demonstrate by his/her own behavior a strong sense of commitment to patient care.
• Represents Pinnacle Health in a positive light to external and internal customers.
• Consistent contact with fellow employees and patients in person, on the telephone and in writing.
• Promotes and maintains positive working relationships within the department and with other areas throughout PinnacleHealth, the community and outside agencies.
• Demonstrates effective problem solving, an ability to communicate verbally and in writing, and a willingness to adapt to changing environment.
• It is the duty of each employee to recognize that the interpersonal skills used in accomplishing the work assignments are as important as the work tasks themselves. Service to our customers is not adjunct to our job functions, but an integral part of our functions. It is, therefore, the employee's responsibility to demonstrate the highest degree of professionalism by:
• Facilitate treatment plan changes as needed for patient care, in collaboration with both primary care provider and psychiatric consultant. Utilize weekly case reviews to gauge progress and seek additional case review times as necessary.
• Document telephone, in-person, and consultative care encounters within the EMR.
• Evaluates and utilize behavioral health registry within Epic EMR. Utilize registry and clinical decision support to identify new cases, as well as articulate progress with known patients.
• Support medication management with a focus on adherence monitoring, side effects and effectiveness of treatment.
• Track treatment response and monitor patients throughout provision of care. Communicate response to care to primary care provider and psychiatric consultant in weekly case reviews.
• Ensures a warm-handoff delivery and care coordination at all levels of care.
• Coordinates referral patterns and community resource use for the service of the patient population.
• Provide patient education about care plan needs and available treatment options.
• Screen and assess patients for common mental health and substance abuse disorders.
• Evaluates and ensures program development and growth, including financial sustainability.
• Coordinates physical and mental health care for patients on an assigned caseload.
• Supports the development of and communicate the goals for Integrated Behavioral Health services in PinnacleHealth Medical Group.