What are the responsibilities and job description for the Full-Time Team Leader - Starbucks position at UPMC?
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ANCC Magnet designated UPMC Passavant is currently hiring a Full-Time Team Lead to support our Starbucks at the McCandless location. Salary will be determined based upon education and experience.
Shift Details:
- Shifts available: 4:30a-1p, 7a-3:30p, 9a-5:30p and 12-8:30p
- Rotating weekends
- Shifts will be further discussed during the interview
Responsibilities:
- Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
- Oversee security of inventory and cash revenues.
- Orient, train, and coach new team members as per department guidelines.
- Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
- Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
- Perform routine competency checks on associate performance with appropriate follow-through.
- Conduct and document service recovery on all customer complaints as per operational guidelines.
- Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
- Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.
Salary : $18 - $27
