What are the responsibilities and job description for the Information Representative position at UPMC?
Purpose:
Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.
Responsibilities:
Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.
Responsibilities:
- Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.
- Dress appropriately for a business setting and give attention to personal grooming.
- Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.
- Attend regular staff meetings, and participate in the implementation of activities within the hospital when requested by supervision.
- Comply with the hospital's policy regarding punctuality and regular attendance.
- Answer and transfer calls in accordance with hospital guidelines for customer service.
- Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.
Salary : $18 - $27
