Medical Assistant, Expert - Neurosurgery and Neurointervention

Responsibilities:

• Collaborates with care team members to reach population health management goals of improving patient access to care, reducing number of emergency visits, and decreasing readmissions.
• Telephonic outreach to patients discharged from the hospital or emergency room to schedule follow up appointments and review medications and treatment plans.
• Make referrals to members of the extended care team and/or notify provider of post discharge needs or discrepancies in plans of care.
• Participate in population health outreach to patients and assist with gap closure
• Provide health education to patients to help improve or maintain a healthy lifestyle
• Actively promotes patient engagement through wellness guidance and self-management support and promotes patient engagement through wellness guidance and self-management support and promotes patient health literacy through learned motivational interviewing and communication techniques
• Must be responsible and demonstrate proficiency in all practice category specific tasks
• Guides workflow and/or assigns tasks to other clinical staff.
• Assist management staff with supervisory activities. 
• Participates with creation and implementation of departmental goals, processes and procedures. 
• Mentors, orients and provides ongoing training to current and new staff members.
• Serve as the department super user for Epic Care.
• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments 
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety
• Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Obtain lab/x-ray reports, hospital notes, referral information, etc. 
• Complete forms/requisitions as needed. 
• Schedule appointments. 
• Verify insurance coverage and patient demographics. 
• Prepare and managing charts to ensure information completed and filed appropriately. 
• Other front office responsibilities, as required.
• Prepare patient rooms, set up instruments and equipment according to department protocol. 
• Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. 
• Clean according to scheduled maintenance program and keeping appropriate records. 
• Manage inventory of supplies, restocking exam/procedure rooms.
• Check schedules and organizing patient flow. 
• Accompany patients to exam/procedure room. 
• Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. 
• Collect patient information/history; taking vitals, performing screenings per provider guidelines. 
• Relay instructions to patients/families.
• Answering calls and providing pertinent information including patient education as directed.
• Perform phlebotomy, EKG's, and level one labs. 
• Perform clinic procedures according to policy and procedure. 
• Assist physicians with procedures. 
• Document patient information into the medical record.
• Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). 
• Maintain strict confidentiality related to medical records and other data. 
• Comply with all UPMC Health System policies and procedures.
• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
• *Performs in accordance with system-wide competencies/behaviors.

• *Performs other duties as assigned.