What are the responsibilities and job description for the Medical Assistant I - Call Center position at UPMC?
UPMC Altoona Regional Health System is hiring a full-time Medical Assistant I - Call Center. This role will work Monday - Friday 8 am - 4:30 pm. Upon completion of the training period, this position would have the option to work from home 50% of the time.
This position answers all incoming phone calls in the call center and respond to the patient with the physicians answers.
Responsibilities:
- Follows OSHA recommendations regarding housekeeping duties.
- Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.
- Documents appropriately.
- Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
- Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
- Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
- Handles the emails from patients and the responses back from the providers.
- Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.
- Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
- Handles incoming and outgoing faxes to and from facilities and pharmacies.
Salary : $18 - $27
