Medical Assistant / Patient Service Coordinator (Oncology)

Are you passionate about patient care and have experience in a medical front office? Do you thrive in a hands-on healthcare environment? At UPMC Hillman Cancer Center, we’re dedicated to making a difference. As a Medical Assistant, you’ll work alongside our Life Changers to provide high-quality patient care. Build meaningful relationships with patients and create a safe, comforting environment.

• Position: Medical Assistant / Patient Service Coordinator with the Hillman Cancer Center in New Castle, PA
• Schedule: Monday through Friday, daylight hours 8 am - 4:30 pm
• No evenings, weekends, or holidays are required!

This position will be utilized in a dual capacity; at times this staff member will be asked to function in the business office where they will answer phones, schedule patients, check-in and check-out patients, and other duties as assigned. At other times, the staff member will be asked to function as a Medical Assistant, rooming and triaging patients, stocking supplies, cleaning rooms, etc.

Why Choose UPMC?

• We prioritize patient well-being and employee satisfaction.
• Discover the array of benefits awaiting you as a UPMC team member on our blog including tuition reimbursement of up to $6,000 per academic year at any accredited institution for you and your dependents.
• Progress through our dedicated Medical Assistant career ladder, designed to cater to various levels of education and experience.

Join our mission to make a meaningful difference in the lives of our patients. Apply today and take the next step in your healthcare career with UPMC Hillman Cancer Center!

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.