Office Assistant I - Lakefront Primary Care

Join Our Team at UPMC Lakefront Primary Care!

Are you a friendly, detail-oriented professional looking to make a difference in a collaborative healthcare environment? UPMC’s Lakefront Primary Care practice in Erie, PA, is excited to invite compassionate and motivated candidates to apply for our full-time Office Assistant I position!

This Monday–Friday role offers flexible daytime hours between 7:00 a.m. and 5:30 p.m., with no weekends or holidays required, giving you the work-life balance you deserve. As a key part of our patient-focused team, you’ll play a vital role in supporting our clinical staff, interacting with patients, and helping to ensure smooth daily operations.

We’re looking for someone who thrives in a fast-paced setting, communicates well, and is eager to contribute to a positive team atmosphere. Candidates with a medical background, excellent phone and computer skills, and knowledge of EPIC are highly encouraged to apply.

At UPMC, we don’t just offer a job—we provide opportunities for career growth, a comprehensive Total Rewards Benefits package, and a chance to be part of a respected healthcare system that values your contributions.

If you're ready to grow your career in a supportive and professional setting, we’d love to meet you!

In this role, there will be the opportunity to-

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments and relay necessary messages to staff and providers.
• Greet and register patients promptly and courteously, provide necessary instructions or directions, notify appropriate staff of patient arrival, and perform accurate check-in and check-out procedures.
• Maintain a clean, orderly waiting area, including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, take messages, and provide information.
• Maintain and update current information on physician's schedules, ensuring patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals, utilize the computer system to generate billing information, and answer patient questions regarding appointments and testing.
• Comply with all UPMC Health System policies and procedures and maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection and reconciliation, and other tasks.