What are the responsibilities and job description for the Office Coordinator position at UPMC?
Join Our Dynamic Oncology Clinic as an Office Coordinator!
Are you ready to take on a pivotal role in a growing, fast-paced oncology clinic? We are seeking a dedicated Office Coordinator to manage our front office staff in collaboration with the Practice Manager. Located at our brand-new outpatient center in Mechanicsburg, this full-time, in-office position offers a Monday to Friday schedule from 8:00 AM to 4:30 PM, with the added perk of free parking and minimal travel.
As an Office Coordinator, you will:
- Coordinate front office scheduling and staff assignments.
- Serve as a resource to address patient, family, staff, or physician needs or concerns.
- Lead front desk duties and coordinate the flow of the front office, assisting Patient Service Representatives as needed.
- Work on claim edit and charge error work queues.
- Train new front desk staff members.
If you thrive in a collaborative environment and are passionate about providing exceptional patient care, we want to hear from you! Apply today to become a vital part of our dedicated team.
Responsibilities:
- Obtain accurate demographic, next of kin, and insurance information including referrals/authorizations.
- Ensure patient scheduling is accurate.
- Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
- Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
- Manage front office staff in practice. Work closely with the manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
- Work denial work queues in conjunction with the CBO.
- Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
- Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
- Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
- Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
- Collaborate with the manager in selecting, monitoring, and evaluating front office staff.
Salary : $21 - $31
