What are the responsibilities and job description for the Patient Access Rep position at UPMC?
UPMC Altoona Regional Health Services is looking for a Patient Access Rep to greet and register incoming patients, check patients out, and schedule future appointments to ensure efficient patient flow. This role will work Monday-Friday, 7:15 am - 3:45pm or 7:30 am - 4:00 pm.
Responsibilities:
- Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
- Work on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.
- Carries out alternative workflows during system(s) downtime.
- Follow all workflows related to your department.
- Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance following policy at end of each day.
- Check for any special type appointment and obtain any eligibility requirements needed.
- Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on paperwork.
- Communicate effectively with patient to understand their AVS.
- Answers telephones, directs and handle calls as needed.
- Work with patients on utilization of Welcome Kiosks.
- Work Encounters without Charges report.
- Assists patients with questions about insurance and UPMC/BMA policies.
- Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
- Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools or staff messages.
Salary : $18 - $27
