Demo

Patient Access Specialist I- Pediatric Otolaryngology(ENT)- Children's Hospital of Pittsburgh

UPMC
Pittsburgh, PA Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 4/9/2025

UPMC Pediatric Otolaryngology (ENT) is hiring a full-time Patient Access Specialist for their Children's Hospital location. This is a Monday-Friday, daylight position; no nights, weekends, or holidays!

Responsibilities:

  • Review, verify, and enter the patient's demographic information to ensure data integrity.
  • Schedule appointments according to the physician templates for similar types of physicians, generally at one office or multiple session timeshares (single specialty phone room or front desk environment).
  • Schedule appointments according to the templates/departmental scripts while meeting business unit scheduling accuracy requirements.
  • Obtain chief complaints to schedule appropriately.
  • Take incoming calls demonstrating the essential skills documented in the Telephone Courtesy Standards.
  • Understand UPMC's 72-hour appointment requirement and work to ensure guidelines are met.
  • Appropriately distribute/triage phone calls to other areas and/or clinical providers (billing, nurse, operations lead, etc.).
  • Treat all patients respectfully and demonstrate the behaviors learned in the Patient Ambassador Program.
  • Routinely attend department meetings and ongoing in-service and training programs, to present and exchange pertinent information.
  • Work the overflow call list and Audiocare report.
  • Review and verify the patient's insurance information.
  • Coordinate access to care for patients within their own department or location.
  • Monitor patient wait list reports.
  • Compile and send new patient packets or flag patients if they need to be completed upon arrival.
  • Knowledgeable about various reasons for patient calls such as prescription refills, how to triage clinical issues, participating insurances, questions about physicians, etc.
  • Take responsibility to escalate to appropriate clinical or supervisory personnel when needed, including thorough and accurate documentation of telephone encounters for messaging.
  • Function at multiple sites as requested by supervisor.
  • Answer multi-line telephone system. The number of calls taken must be within 90% of the daily average calls per day per agent.
  • Give basic information to patients (directions, parking information, and required preparation for appointment).

Salary : $19 - $29

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Patient Access Specialist I- Pediatric Otolaryngology(ENT)- Children's Hospital of Pittsburgh?

Sign up to receive alerts about other jobs on the Patient Access Specialist I- Pediatric Otolaryngology(ENT)- Children's Hospital of Pittsburgh career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$37,598 - $46,086
Income Estimation: 
$41,365 - $50,783
Income Estimation: 
$39,690 - $49,584
Income Estimation: 
$41,569 - $51,697
Income Estimation: 
$59,609 - $76,680
Income Estimation: 
$59,609 - $76,680
Income Estimation: 
$80,049 - $102,942
Income Estimation: 
$40,779 - $52,992
Income Estimation: 
$49,356 - $64,945
Income Estimation: 
$49,356 - $64,945
Income Estimation: 
$59,609 - $76,680
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at UPMC

UPMC
Hired Organization Address Cumberland, MD Part Time
Join Our Team as a Part-Time Specimen Processor at UPMC Western Maryland! The Specimen Processor receives, sorts, identi...
UPMC
Hired Organization Address Pittsburgh, PA Full Time
The Security Liaison Officer provides coverage to the front desk, greeting and directing visitors and staff as directed ...
UPMC
Hired Organization Address Lititz, PA Full Time
Join our team of Life Changers! UPMC is hiring a Full-Time, Security Officer to support the hospital in Lititz. This pos...
UPMC
Hired Organization Address Farrell, PA Full Time
UPMC Horizon-Shenango Valley located in Farrell, PA. is looking for a Regular Full-Time Security Officer! We are looking...

Not the job you're looking for? Here are some other Patient Access Specialist I- Pediatric Otolaryngology(ENT)- Children's Hospital of Pittsburgh jobs in the Pittsburgh, PA area that may be a better fit.

Patient Access Specialist

UPMC Children's Hospital of Pittsburgh, Pittsburgh, PA

Pediatric Pathologist

UPMC Children's Hospital of Pittsburgh, Pittsburgh, PA

AI Assistant is available now!

Feel free to start your new journey!